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Buenas noches,
Queria reportar un grave problema. Hoy de la nada, el gran porcentaje de la musica de mi biblioteca fue eliminado sin razon aparente, y esta no la puedo recuperar porque no tiene un backup como las playlist. Y misteriosamente toda la musica que habia agragado en el año 2018 no esta, mucho menos la que he agregado este año 2019 a la biblioteca.
Quisiera mi cuenta se reinicie a una fecha especifica, si es posible al 01 de abril del año 2019, ya que es demasiada la musica que se me borró. Y no, no toque ningun comando para borrar la musica, estoy cien porciento seguro.
Espero una pronta respuesta. Gracias.
Solved! Go to Solution.
Hey again
Yep! You can recover your lost songs, but don't on your own. To do it you need to contact the Customer Support. And ask them to recover your lost music. Right?
If you need more information or have any other issue, let me know.
Best Regards
hezorg (Luan Araújo)
Hey, @Lepicsa
Welcome to Spotify Community and thanks for contacting us here.
About your issue, I suggest that you check your security information because probably someone gained access to your account and erased your songs.
Check out this article.
Let me know if you need more information or have any other issues.
Best Regards
hezorg (Luan Araújo)
Buen dia, estimado
Realice el cambio de contraseña y cerre sesion en todos los dispositivos. Ahora mi pregunta es, ¿podrian recuperar la musica eliminada de mi biblioteca haciendo una restauracion desde una fecha especifica (01/Abril/2019), a traves de alguna de las bases de datos que ustedes tienen?
Atento a sus comentarios. Gracias.
Hey again
Yep! You can recover your lost songs, but don't on your own. To do it you need to contact the Customer Support. And ask them to recover your lost music. Right?
If you need more information or have any other issue, let me know.
Best Regards
hezorg (Luan Araújo)
Hola @Lepicsa ya pudiste recuperar tu música?
Espero que así sea y sino me gustaría saberlo.
Saludos.
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