Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Dear Spotify Support Team
I would like to ask why - since a few days - it is impossible now to play Sinatra's album Trilogy: Past Present Future. Is there a way that it can be solved ? The album is mostly out-of-print in stores. What is more, what is the point of paying monthly fee, having the premium membership even though you cannot listen to your favourite artists ?
Kind regards,
Marcin
PS. The album in question: https://open.spotify.com/album/7gChBuHze71yZc6aOTXQpV?si=w3VOzTWbQtW7VICNZZe_Sw
Hey there!
The album plays perfectly for me, and you should be able to play the song with a Spotify Free subscription, but if you want to listen online you do need a Spotify Premium subscription. Could you elaborate more on your problem?
It is marked as grey and only one song is available. And yes, I have a premium membership.
Just now, I tried listening to some tracks from this album and the song isn't available in my country except one. This is probably the problem for you. Either Spotify or The Record Label / Artist decided to not have this song available in certain countries including yours. You should try contacting Spotify directly, or the Record Label/Artist.
Great... Hmm... How can I contact Spotify directyl?
Thank you for helping out.
There are many ways you can reach out to spotify which you can find here:
https://support.spotify.com/us/article/how-can-i-contact-spotify/?in_footer
Hope I could help, Have a nice day 🙂
I was really dissapointed they had to remove that album!! Just like they did to Sinatra's Watertown album in late 2017. There's only one song available because the song "All Of You" from the Trilogy album is also in "Ultimate Sinatra: The Centennial Collection". So i guess the system automatically plays that one I suppose.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…