My Spotify playlist thumbnails are not showing up

[sonofrageandlove]

Plan

Free

Country

America

Device

Dell laptop

Operating System

Chrome OS

I'm aware of the album covers not showing up on Spotify, but this is different. For me, album covers do show up and are normal. Images that I've set as the thumbnails for playlists are normal. It's just that the playlists that I didn't set thumbnails for are showing the grey box with the music note. Usually the cover is a mash-up of the different album covers that are in the playlist, but it's not showing up anywhere. For context, I only use desktop. Can someone tell me why or help solve?

[Joan]

Hi there @sonofrageandlove,

Thanks for reaching out. We'll be happy to help you freely enjoy all your playlists.

We haven't seen anything similar floating around, so let's try and narrow down a possible root cause. Could you please provide us the following:

• What browser are you using? Consider trying on different ones and in an incognito window as well?
• When did this start happening? Did it work before?
• Does it affect newly created playlists as well? If you haven't tested this, please do so.

With this information, we’d be happy to investigate.

Keep us posted.

[gctyson]

I have had this same issue for several days and have not been able to resolve it. 

[gctyson]

Hi Joan. I have also had this issue for 4-5 days in Chrome. It affects newly created playlists as well. 

[Eni]

Hey there @gctyson, 

Thanks for getting in touch about this here in the Community. 

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps. If you haven't checked if the same happens with a different network yet, we'd recommend that you do so. If you've been using WiFi, you can try creating a hotspot on your phone and using that to test this. 

Additionally, make sure to send us all the info @Joan asked for previously. We'll take a closer look.

We'll be waiting for your reply.

[sonofrageandlove]

I'm using chrome, and I don't have other browsers. Also have tried incognito, and it still does the thing. It started happening in I think late April and through May so far. It does affect newly created playlists, and the ones with a thumbnail that I put there myself are normal.

[MihailY]

Hey folks,

Thanks for your reports.

We've forwarded this to our tech team for further review. We'll keep you posted on any updates in this thread.

Cheers,