@Skylė hey there,
the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.
if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they should be able to have a look on their end and sort this out ASAP ^-^
