Weird that you got no answer from Spotify Artists. Since you already contacted them, and received no reply, check your email address in your profile page to see if it's the correct one. Don't forget to check your spam folder for responses as they may end up there.
If needed, try filling out the regular contact form, and hopefully someone from Spotify can help you. Just be sure to tell them you already went to Spotify Artists.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.
Hope it helps. 🙂
The fact is, I had problems with my music on Spotify, and they responded instantly. However, this time they still have not answered.
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