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Premiun para estudiantes

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Premiun para estudiantes

contanzayutroni
Visitor

me llego un correo de verificación aceptando que yo era estudiante y al continuar ingresando los datos de la tarjeta de crédito me dice que ya obtuve la prueba gratis antes, cosa que nunca he hecho...luego me dice que igual puedo canjear premiun para estudiantes, vuelvo a ingresar los datos de la cuenta y me dice que no puedo canjearlo, que hago?

2 Replies

Re: Premiun para estudiantes

osornios
Rock Star 24
Rock Star 24

Hola @contanzayutroni 

 

Llena este formulario y alguien de Spotify con gusto vera que sucede en un maximo de 24 hrs habiles.

 

Si recibes la respuesta automatica, responde a ese mensaje (aun si la direccion es 'no-reply') y un agente de servicio al cliente se pondra en contacto.

 

O contacta via Twitter, @SpotifyAyuda, o a traves de su Facebook.

osorniosRock Star 24
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Re: Premiun para estudiantes

Katerina
Moderator
Moderator

Hey there @contanzayutroni,

 

Thanks for reaching out about this here in the Community!

 

We hope you don't mind us replying in English as it's the Community's official language.

 

Just to clarify, are you seeing a specific error message when trying to upgrade to Premium Students? If so, it'd be helpful if you could share it so we can take a look - just make sure that there's no private/sensitive info displayed.

 

Keep in mind that there's a similar thread with a solution here that you can try.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day 🙂

KaterinaModerator
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