That's not cool! Spotify doesn't offer phone support at this moment. I'm afraid the number you've dialed isn't Spotify. You can always contact Spotify using the steps from this article. Fan First emails are sent out to the biggest fans of an artist of band, according to Spotify's streaming data. There's more information about Fan First emails here. Let me know if there's anything else.
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Try googling Spotify Presale password Metallica, that's what I did and it popped up right away. Since you're in a different state than me, it should come up with the correct password for your state! Hope that helps!