If you've received one of these emails, congratulations!
Spotify Presale Ticket FAQs:
Do I have to have a Premium account to be eligilble?
Nope, these offers are open to everyone with a Spotify account.
My code or the ticket link doesn't work.
If your code or the ticket link doesn't work, you’ll need to get in touch with the ticketing company running this offer.
I followed the ticket link in the presale email but I can't see the presale option?
These campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.
I took advantage of the presale for a concert but have not yet received my ticket.
Spotify is not involved with the delivery of tickets. You’ll need to contact the ticket provider for more info.
Can I cancel/ refund a presale ticket?
We don’t handle purchasing for presale ticket offers, so it’s best to contact the companies responsible. The email you received about the offer should include a link to the correct ticketing company. They can help with:
- Code issues.
- Shipping/Delivery questions.