Presale Concert Tickets

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Presale Concert Tickets

meahtenoha
Spotify
Spotify

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included:

  • Access to presale tickets for upcoming concerts.
  • Access to exclusive merch items not available anywhere else.
  • Invites to special artist events.

If you want to get your hands on a Spotify Presale Concert Code you have to do the following to be eligilble (a code is not guaranteed):

 

1.  Log into your account page's notification settings to make sure you’ve opted in to Artist Updates emails.

Screen Shot 2019-02-08 at 5.08.09 PM.png

 

 

 

2. Make sure we have your correct email address here. If there's a spelling mistake in your email then you won't get the code. 

 

Please know these campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.

 

If you've received one of these emails, congratulations!

 

Spotify Presale Ticket FAQs:

 

Do I have to have a Premium account to be eligilble?

Nope, these offers are open to everyone with a Spotify account.

 

My code or the ticket link doesn't work. 

If your code or the ticket link doesn't work, you’ll need to get in touch with the ticketing company running this offer.

 

I followed the ticket link in the presale email but I can't see the presale option? 

 

These campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.

 

I took advantage of the presale for a concert but have not yet received my ticket.

Spotify is not involved with the delivery of tickets. You’ll need to contact the ticket provider for more info.

  

Can I cancel/ refund a presale ticket?

We don’t handle purchasing for presale ticket offers, so it’s best to contact the companies responsible. The email you received about the offer should include a link to the correct ticketing company. They can help with:

  • Code issues.
  • Shipping/Delivery questions.
  • Cancellation/refunds.
1 ACCEPTED SOLUTION
Solution!

meahtenoha
Spotify
Spotify

Hey folks, we're going to close replies to this thread as its the same questions circulating. I'll post the FAQ about Presale codes below. 

 

Presale emails are sent to listeners who our data shows are the artist’s top fans. First, you should make sure you’re opted in to our emails! Edit your account settings here. If you still didn't receive an email, we’re afraid you’re not eligible on this occasion.

 

 

DO I HAVE TO HAVE A PREMIUM ACCOUNT TO BE ELIGIBLE?

Nope, these offers are open to everyone with a Spotify account.

 

I UNSUBSCRIBED FROM SPOTIFY’S EMAILS. WILL I STILL GET THESE OFFERS?

No, but you can re-subscribe to Artist Updates opt in! You can edit your account settings here.

 

MY CODE OR THE TICKET LINK DOESN'T WORK. WHAT CAN I DO?

If your code or the ticket link doesn't work, you’ll need to get in touch with the ticketing company running this offer.

 

I FOLLOWED THE TICKET LINK IN THE PRESALE EMAIL BUT CANNOT SEE THE PRESALE OPTION, WHAT CAN I DO?

These campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.

 

I TOOK ADVANTAGE OF THE PRESALE FOR A CONCERT BUT HAVE NOT YET RECEIVED MY TICKET. WHAT CAN I DO?

Spotify is not involved with the delivery of tickets. You’ll need to contact the ticket provider for more info.

 

CAN I ARRANGE A CANCELLATION/REFUND OF A PRESALE TICKET WITH YOU? 

Spotifiy doesn't handle ticketing for these events. We recommend revisiting the site where you bought the tickets to arrange this.

View solution in original post

358 Replies

iamthagunna
Casual Listener
no, they aren't! i'm not a premium member & i actually just received a presale code earlier last week for Theory of a Deadman.

iamthagunna
Casual Listener
no, they aren't! i'm not a premium member & i actually just received a presale code earlier last week for Theory of a Deadman.

jasmineg
Newbie

Do you have to be a premium member in order to be legible for this offer?

Tim2448
Gig Goer
I don't think so, but I am not 100% sure.

iamthagunna
Casual Listener
no! i actually just got a presale code for a different band & i'm not a premium member. 😊

policypets
Casual Listener
That sucks. You don't even have to be premium? Been premium for years and have never received a presale code. Makes this whole thing seem even more unsavory. What the deuce are the criteria Spotify? Make it fair and let "superfans" who are premium enroll for the bands they like and implement random equal opportunity drawings for the codes you have. Seems too simple.

Tim2448
Gig Goer
Seems very simple, but you would think shuffle play would be simple also. I
hear songs repeat b4 full list is played using shuffle.

Tim2448
Gig Goer
Seems very simple, but you would think shuffle play would be simple also. I
hear songs repeat b4 full list is played using shuffle.

policypets
Casual Listener
That sucks. You don't even have to be premium? Been premium for years and have never received a presale code. Makes this whole thing seem even more unsavory. What the deuce are the criteria Spotify? Make it fair and let "superfans" who are premium enroll for the bands they like and implement random equal opportunity drawings for the codes you have. Seems too simple.

iamthagunna
Casual Listener
was really looking forward to Sleeping With Sirens pre-sale today, but i guess didn't qualify. 😪

Shellbo6987
Regular

That one the band gave out on the FB post, FYI

Lindsll
Newbie
From the information provided, I've gathered that I'm not eligible for a concert presale code. I've been waiting to buy tickets to his Oct 5th show for weeks. I've been listening to Jack Johnson for years and pay for my premium subscription every month. What data constitutes as "eligible?" This doesn't sit well with me, Spotify.

Shellbo6987
Regular

of course you didn't qualify, but idk anyone who ever has, the only time ive gotten a code is when the artist themselves gave it out 😞

yoelgavlovski
Newbie

Im trying to buy tickets for Jack Johnson in Perfect Vodka Palm Beach Oct 5th 2017.. I'm Spotify premium user and Jack Johnson is my top played artist.. Why or how can i get the pre-sale offer code?

Screenshot 2017-07-18 10.09.09.png

rjaxtheimer
Casual Listener

Im in the same boat as you. Wondering who I can contact about this.

rainavc
Newbie

My presale code for Jack Johnson isn't working... I'm trying to buying tix for the St. Augustine show on Oct. 2. Can anyone help?

Tim2448
Gig Goer
Good luck.
I haven't had any luck with spotify presale codes.

fortek
Newbie

What code are you using?

Shellbo6987
Regular
I don't have one for this tour, but another Spotify presale that started today, wouldn't work for my but my friend did it right away 😞

Shellbo6987
Regular
Same!
i just had another tour with a spotify code and the code wouldn;t work on my computer, but my friend could get the code to work on hers so she had to buy mine instead. seems like spotify codes are being weird and not working for most

donalddehm
Casual Listener

I listen to Jack Johnson and maybe three other bands. I know there is  acode for presale tickets to JJ in Atlanata, but I never got any message with any code. Why is it that I have never got any codes? None for Alabama Shakes, None for Jack Johnson....nothing ever. Wher does one get these codes sent to? I want to purchase Jack Johnson tickets but when I look at emails, spotify account and anywhere else i can think of there is no code. Help please.

 

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