Problems with a song on all devices online and offline.

[dokosten]

Hey, im having a weird lag on the song Wake up (Bangkok city) - Thaitanium, Snoop dogg. Its exactly at 26 seconds. This lag is not present in the music video on youtube and its very annoying. This is the first song every i noticed something like that. It's like that on PC, windows phone, android and ios for me. Could anyone check if the problem is there for you too? And is there something i can do to fix it?

spotify:track:2GV1CPrCOH3cHZMJQkDl83

https://open.spotify.com/track/2GV1CPrCOH3cHZMJQkDl83

[user-removed]

@dokosten

Hello:

I just played the song through, did not have any lag issues for me. Since all Spotify apps are doing this, are you using the same network connection for all Spotify apps? Might try logging out of all Spotify apps, and then reboot PC systems and phones, and then log back into the Spotify apps and try again. Sometimes this works to correct odd things on network connection lines. Might try accessing your Spotify account outside of the network you are normally using, and see how things playback there. If you have a home network router using the same connections for all devices, might try a router reboot, which is usually just turning the power off on the router for 25-30 seconds and then powering the router back up and letting it boot back up, and then sign back into everything and see if things improve with playback? Next step is to try and do clean reinstalls of the Spotify apps, you might have gotten a bad corrupted play cache file of the song, and this is causing playback issues. https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/ A clean reinstall usually fixes these types of playback issues.

[dokosten]

Hey, that's the weird thing, i started with a router reboot. Now i just reinstalled spotify on the pc and on my android phone. The lag/stutter is there exactly at 26 seconds. I even tried playback over 4g on my android and windows phone. But it's there, exactly at 26 seconds, a small lag/stutter. Beginning to think my schizophrenia has kicked in. When uninstalling the spotify program on the pc, should i clean the cache manually or does this get deleted with a uninstall like i did? It's still there, im getting clueless what's the reason because i suspected the same reasons you pointed out. The android phone has been without power for a few months, the windows phone is completely new. So if it's a cache problem why would it be on all devices? Thanks for taking the time to answer though. 

I have now uploaded a wma file with loud enough sound to hear(sorry for previous uploads) to soundcloud with the stutter around 2 seconds in: https://soundcloud.com/andr-harveland/untitled-4 

[user-removed]

@dokosten

Hello:

If you are on a Windows system there is usually two folders left behind from an uninstall. Usually under these locations, C:\Users\UserName\AppData\Roaming and C:\Users\UserName\AppData\Local there will be a folder in each file path location simply labelled Spotify. Might remove those folders and then do a reinstall of the Spotify app, and see where you are at. Users can get the newest desktop Spotify app version from the offline installer here: http://download.spotify.com/SpotifySetup.exe for Windows system. For other systems users can get the offline installers from here: https://www.spotify.com/download/other/ 

On Android mobile, I first log out of the Spotify app, and then go into the Storage ---> Apps or wherever App storage might be on your Android device. Force stop the Spotify app, as apps on Android always run in the back ground, clean data and cache files here for the Spotify app, and then do an uninstall of the app, go to the google play store and get the newest Android Spotify app to reinstall. And now try to play the content again. Might do a quick phone reboot after uninstalling the Spotify app and then reinstall the newest app from the play store.

What listening region are you currently in? Sometimes content from region to region has slight issues from time to time depending on how the server system is working for each listening region.

[dokosten]

Im located in Norway, Europe. Sorry for the sloppy uploads i made first on soundcloud. Hope you could listen to the latest post on soundcloud and listen at 2 seconds in. I deleted all the spotify folders in appdata and made a clean install with the normal spotify installer i downloaded here: https://spotify.com/download/

I just followed your recipe for android. It's still there. So annoying, upping my dose of Olanzapine tonight.

[user-removed]

@dokosten

Well I just did a quick check to see how many different versions of that release Thaitanium (Japan Edition) there is with that track you are having playback issues with. All listening regions except for RO SI have access to the same release, might give your local servers that deliver media content to you a couple of days and try the song again, maybe it is some weird data corruption from a local server or something? Not sure what else to do other than maybe try to access your Spotify account outside of your normal network setup and then see if the same playback issues happen. You might try the Spotify webplayer and see where you get to with this song: https://play.spotify.com/

[dokosten]

Thanks again for taking your time to answer. I have tried again today over 4G network, also another wi-fi at work. I also tried the web player at home and at a computer at work. Really weird the issue is there exactly the same time. It must be some local server issue or something. No other songs have any lag/stutter. Appreciate you trying to help me, i will give it some time and try again.

I just got this mail from support:

Hi there

Thank you for getting in touch with us sending the links over,

You help make Spotify a better place for the millions of our users, and we greatly appreciate you being a part of this. You rock!

We’ve had a listen and had the error reported to our Content team.

Let us know if there’s anything else we can help with. 

All the best,

Echo