Problems with sonos and spotify

[Savvy4735]

Plan

Family Premium

Country 

England 

Device

(SamsunggalaxyA40)

Operating System

Android 

My Question or Issue

I'm having problems with skipping songs and seeing the duration of a song.

I share a family premium account and we have several sonos speakers around the house.

Up until recently everything was fine, only now when I connect to any sonos speaker I can't skip past three songs in a row and I cannot see the duration of the song while it's playing so I don't know when the song will end.

I've tried reseting and reinstalling both sonos and Spotify there's no change, I've also signed out of every device with my account on it but still no change. 

There's also a problem where it says the song is paused but it isn't and it keeps playing.

Is there anyway to fix this?

[Mihail]

Hey @Savvy4735,

Thanks for reaching out.

We recommend that you unlink your Spotify account from the Sonos app, before running a clean reinstall of both apps. This will allow the connection between the two to be built anew from the ground up and will remove any corrupted leftover files from previous installations. You can find detailed instructions on how to do these steps in this Support Article and this Spotify Answer.

Hope this helps. Let us know how you get on.