Some songs won't play

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Some songs won't play

aliciasprouse1
Casual Listener

Sometimes when I search for certain artists and song on the computer, Spotify won't play the song.  It throws up a flag and says "This song is not available. If you have the file on your computer you can import it." But when I go to the app on my phone it's available. Why?

 

 

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THANKS!

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

user-removed
Not applicable

If you have Realtek Audio Driver installed try to uninstall it and then set your your default listening device through Control Panel, also try to turn off Spotify's Hardware Acceleration.

View solution in original post

4 Replies

Nico
Community Legend

Hey @aliciasprouse1! Welcome to the Spotify Community. ^^

 

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks! ^^

 

Peace

aliciasprouse1
Casual Listener

Still not working. 😞

Solution!

user-removed
Not applicable

If you have Realtek Audio Driver installed try to uninstall it and then set your your default listening device through Control Panel, also try to turn off Spotify's Hardware Acceleration.

View solution in original post

aliciasprouse1
Casual Listener

Thank you!

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