Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello,
I would like to know why some of the songs won't play. They have played previously, I have added them into my playlists, yet when they come up, they just skip to the next song. They are also grey, please see attachment for example. Sorry if this is a duplicate, I did not find any answer for this.
Thank you
Hey @elvidoggolev!
Does this only happen with that album? Also, what country is your account set to?
We'll see what we can suggest.
@SergioDavidThanks for the reply.
No, this is not just this album, it was just an example. This has happened to many songs. One more example would be Mountain Heart - Little Sadie. I could find more examples if needed.
My country is set to Estonia.
Having the same problem from time to time...
Country is Germany. 😞
I'm having the same problem with my song Lazy Sunday by Sarah Amina. I bought the song, downloaded it to my Spotify account and added it to a playlist. It played just fine (after I finally figured out how to sync it to my iPhone 5s). But yesterday when I tried to listen to that playlist again, it skipped the song and went to the next one. Not sure how to fix this! HELP!! My country by the way is U.S.A., I live in Kansas.
I may have figured it out. Try connecting your phone to your computer and opening the Spotify app or website. Then unclick the Download button at the top right hand corner of the screen (on both the phone and computer). After you do that on BOTH screens, click the download button again on the computer and you should be able to redownload the ENTIRE playlist including the song that wasn't playing before.
I just tried that with my playlist I created and it worked perfectly! I hope this helps! 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…