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Songs only able listning 30 seconds to

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Re: Songs only able listning 30 seconds to

Annethe71
Roadie

@JayLB

 

Great! I will keep an outlook for when these songs are back to normal again.. 😄

 

Cheers,

Annethe

Re: Songs only able listning 30 seconds to

Anthonyschmit19
Newbie

Monsters by Matchbook romance and End of me by A Day to remember are only playing sound bites, Im listening on desktop

Re: Songs only able listning 30 seconds to

ikkejick
Newbie

Hi, I have the same issue with a song we uploaded recently. Only 30 seconds playback in embedded posts. Can someone help with this?

https://open.spotify.com/track/0zmb7PsSqFkjfRJjlEJB3F

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan
All the songs on Real Australian Blues 3 only play for 30 seconds? I have an Australian premium Spotify account.

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan
Volume 1 and 2 only play 30 seconds per track also? Can anyone help? Thank you.

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

@Aussiebattler

 

Hello:

 

If you provide album links to the release versions you have access in a new post, I can escalate your issue so a Spotify mod can look behind the scenes and see if the 30 second clips can be corrected.

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

@Aussiebattler

 

I went ahead escalated those for you, a Spotify mod got back to me with a reply that those album releases had been collected and now reported to the correct people. 

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan
That's great. Thanks for your help. Will there be a further post advising when the issue has been fixed?

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

Probable not, I was notified of the escalation process, that the content was forwarded to the correct folks for correction. Might check back in a couple weeks from now and keep an eye on it. The last correction of this 30 second sound clip type issue only took a couple weeks, but with multiple content providers the re-added corrected content could take some time for corrected content to be sent back to Spotify for re-uploaded again.

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan
Thank you.

Re: Songs only able listning 30 seconds to

Chrisgedye
Regular
Hi I just installed and logged into my Spotify on my Kodi box and I'm having the 30second problems with every song my playlists my saved songs and songs I search what's the go there?

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan
It is apparently to be investigated in the next couple of weeks.

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan

Its only occuring for me on a few australian compilation albums so if it is occuring on all your songs I would post that and ask for help.

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

@Chrisgedye

 

Hello:

 

Hey there! that does not sound right. Can you possible make a new post in this help section of the community here?: https://community.spotify.com/t5/Other-Partners-Windows-Phone-etc/bd-p/002

 

Include as much information as you can, videos can help here with the issue? Include in the new post what Spotify app version is on the Kodi Box, what version of Kodi Box you have currently, firmware version of the Kodi Box can help as well?

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

@Aussiebattler

 

Hey there, I know it has been some time, but have all releases you pointed out been corrected of the 30 second play issue?

Re: Songs only able listning 30 seconds to

spiral
Casual Listener

Not sure if the right thing to do is report all songs with this behavior here, but I'm running into this problem with several tracks in this album:

 

https://open.spotify.com/album/7HvlcB4kC6QivGpN7ABaVP

 

Soptify Premium,  Sweden

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

@spiral

 

Hey there, thanks for the album link and Spotify user basic information. I have passed this one along, might be until after the Easter holidays though so hang tight, you should see something soon about this release.

Re: Songs only able listning 30 seconds to

Aussiebattler
Music Fan
I reported this problem on 4 albums a few months ago and despite comments it would be fixed in a couple of weeks still no fix?

Re: Songs only able listning 30 seconds to

user-removed
Not applicable

@spiral

 

Hello:

 

A Spotify mod got back to me, the mod pointed out there are two versions of this release, are you able to play this version below?

 

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