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This Track is Not Available in Your Country.. But it Is.

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This Track is Not Available in Your Country.. But it Is.

TIKITIKITOTOHUT
Regular

Plan

Premium

Country

United States

Device

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

Operating System

High Sierra Version 10.13.3

 

My Question or Issue

 I have previously been able to share songs easily with coworkers and friends through Slack by selecting "Copy Song Link" and pasting the link directly in the Slack channel.  Ever since about three weeks ago, we've all been seeing the error "This track is not available in your country."  Meanwhile, the song in question is playing on the Spotify app without issue.  What could be causing this?  Anything I can do on my end to fix?  I've reinstalled the app and contacted Slack (who blames y'all).  

Screen Shot 2018-06-25 at 12.55.06 PM.png
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Re: This Track is Not Available in Your Country.. But it Is.

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your replies in this thread.

 

We've taken a closer look backstage and this is expected behavior.

 

We're always testing things by adding or removing features to make Spotify better overall and we’re constantly aiming to improve our features. We’re sorry that this means you’re not able to use Spotify like you wish to do at the moment.

 

You can read more about how your feedback reaches Spotify here.

 

Once again - thanks for the feedback, we appreciate it. Let us know if we can help you with anything else. 

 

Take care!

JeremyModerator
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31 Replies

Re: This Track is Not Available in Your Country.. But it Is.

corinnag
Newbie

I am having the exact same problem! I previously could share Spotify tracks, embedded in Basecamp, with my co-workers (we're musicians). Now they ALL say not available in your country. Chatted with Spotify customer service yesterday, and they say it's not on their end. Talked to Basecamp and my IT guy. BOTH says it IS Spotify!!

Screen Shot 2018-06-26 at 3.48.12 PM.png

 

 

 

Re: This Track is Not Available in Your Country.. But it Is.

CheffyBIZ
Casual Listener

Seeing the same issue on both my work and private Slack workspaces. Re-installing both apps has not fixed it.

Re: This Track is Not Available in Your Country.. But it Is.

user-removed
Not applicable

I've had this issue for a month now on tumblr, they said they'd look into it... but when?

Re: This Track is Not Available in Your Country.. But it Is.

edenadler
Newbie

I am living in a country outside of the US and frequently come across songs that aren't available. I'm okay with the song not being available (I get why it's happening), but what's really annoying is that if I'm playing a playlist with one of these unavailable songs, all of a sudden the music just stops randomly and doesnt start again unless I manually skip and play another song. It would be great if Spotify could detect that this song is unavailable and automatically skip to the next song. I get in a flow listening to music at work and when it all of a sudden stops it really disrupts my concentration/workflow. 

Re: This Track is Not Available in Your Country.. But it Is.

Olschoolvideo
Visitor

Still seeing this happen - the docs here are great but then the unexpected happens -

https://wordpress.com/support/audio/spotify/#embedding-via-the-wordpress-block-editor

 

"This track is not available in your country"

 

The purpose of embedding is to listen to the track instantly - All parties should get paid when broadcasting like this, and Im assuming thats why this happens? Regardless, I  would pay a fee to stream music from my site or clients sites.

 

Re: This Track is Not Available in Your Country.. But it Is.

Alex
Moderator
Moderator

Hey there folks,


Thanks for reaching out about this in the Community.

 

First of all could you let us know if you're using any sort of Company VPN? This may cause issues with the content availability.

 

We'll be on the lookout for your replies.

 

 

AlexModerator
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Re: This Track is Not Available in Your Country.. But it Is.

TIKITIKITOTOHUT
Regular

Hi Alex, 

 

Thanks for your reply!  Better late than never.  I was not using the corp VPN at the time of this issue.  Neither were any of my coworkers, at least 10 others, that I asked.  Unfortunately for the purposes of this thread, I no longer work at this company, so someone else here will have to work with you on troubleshooting.  

 

Hoping y'all can come up with a solution for everyone. 

Re: This Track is Not Available in Your Country.. But it Is.

Tappioca
Visitor
Not using a VPN of any kind, and I get this error on all devices with certain embedded songs that are definitely available in my country.

Re: This Track is Not Available in Your Country.. But it Is.

Ver
Moderator
Moderator

Hey there @Tappioca,

 

Thanks for getting in touch with us and welcome to the Community 🙂

 

Does the issue occur when a friend of yours, who lives in the same country, tries searching for a specific song? That way we can check if it's an account-related issue.

 

You can also send us a screenshot of the error message. We'll investigate this further.

 

Keep us posted! If you have questions, you know where to find us.

 

 

VerModerator
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