Why am I not hearing DJ X commentary anymore on DJ?

[bob_smith1950]

I used to hear DJ X's voice and some info about songs when hitting "DJ". For some reason it's just music now, which means it's not any different from Discover Weekly, radio or Daily Mixes.

I liked the DJ since it was like "Pop up video" but for music.

[Yordan]

Hi @bob_smith1950,

Thanks for reaching out!

What device are you using? Do you have another device which you can test this with? It's also worth performing a clean reinstall of the app by following the steps in this article, if you haven't already.

Cheers 🤘

[Starhead]

This is happening to me as well. iPhone 15 Pro Plus fully updated. 

[Dessi]

Hi there @Starhead,

Thanks for reaching out!

Can you let us know if this started happening after a specific event, such as an app or OS update? Can you also check if you can play DJ in the desktop app? It's also worth asking someone to log in their account on your phone to check if they experience the same issue. 

Let us know how it goes.

[merke]

Happening to me as well, works on my fully updated Pixel 7 but not on my updated chromebook (spotify web). Cleared cache and history, but still no use.

[Susan_GP]

Hi there @merke,

Thanks for your reply in this thread.

Could you check if the issue persists while using Spotify from an incognito/private tab? Additionally, try using a different account. It can be a relative or friend's account just to check if it works. 

On another note, have you tried downloading the Spotify app? You can check this article for info on how to do it.

We'll be on the lookout.

[julianssmith70]

Same issue on all of my devices. It loads up as if DJX will come on, but its silent and remails stuck on this screen until I fast-forward past the DJX screen. It then plays the playlist, but on completion of that playlist, the DJX screen comes on and remains silent and won't move forward again until I advance it manually.

This has been happening across all of my devices for the past couple of months, all of which have been updated in the interim. I thought maybe there was something in my Spotify account that may need to be switched on or off to correct, but can't find anything related to the DJ feature.   

[Dessi]

Hi there @julianssmith70,

Thanks for reaching out and for the detailed description you've provided!

Can you ask someone to log in their account on your devices and test this out to see if they experience the same thing as @Susan_GP suggested? This way we can check if it's account- or device-related. 

It'd also be really helpful if you can make a screen recording capturing the issue you've described, so that we can have a closer look. If the file is too large to attach, you can upload it to Google Drive (make sure to allow general access to the file) or as an unlisted YouTube video.

Keep us posted.