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my playlist of 1000 song overnight went to 7 song all unreadable because grayed out. All my other playlist have the same problem. Only when I go to the web broswer it works. I checked the installation, I looked at the preferences nothing works ...
Hey there @Co371,
thanks for posting !
Can you please clarify if all the songs that were greyed out are local files, or are they tracks from Spotify?
Let's also try some basic troubleshooting:
Let me know how it goes 🙂
Hey
it sounds like the local songs are the only ones still there. in the playlist they are gray.
to install again did not give anything.
from my phone I find the playlist, also on the web. It looks like a configuration problem but which one ...
@OneByBoo wrote:Hey there @Co371,
thanks for posting !
Can you please clarify if all the songs that were greyed out are local files, or are they tracks from Spotify?
Let's also try some basic troubleshooting:
- perform a clean reinstall of the app on the device (clear cache + app data)
- try logging in from another device and see if the songs reappear
Let me know how it goes 🙂
Hey
it sounds like the local songs are the only ones still there. in the playlist they are gray.
to install again did not give anything.
from my phone I find the playlist, also on the web. It looks like a configuration problem but which one ...
Hey there @Co371,
It sounds like this issue is happening only on your desktop device.
Can you try a clean reinstallation of the app with these steps ?
In addition, please check you desktop device's drivers, that you're running things as the administrator, and ensuring everything on that device is up-to-date.
Reply back to the post in case it didn't help and we'll continue from there.
Waiting on your update 🙂
I tried nothing better , all my playlist are empty on the application after clean reinstallation too.
And on Web Spotify i found all my songs ...
I can't read any songs on the app ....
I made a search it find the song but when i played it nothing happen ...
Really wierd 😕
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