my playlist has gone from 1000 songs to 7

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my playlist has gone from 1000 songs to 7

Co371
Casual Listener

my playlist of 1000 song overnight went to 7 song all unreadable because grayed out. All my other playlist have the same problem. Only when I go to the web broswer it works. I checked the installation, I looked at the preferences nothing works ...

4 Replies

Re: my playlist has gone from 1000 songs to 7

Rock Star 14
Rock Star 14

Hey there @Co371,

thanks for posting !

 

Can you please clarify if all the songs that were greyed out are local files, or are they tracks from Spotify?

 

Let's also try some basic troubleshooting:

  • perform a clean reinstall of the app on the device (clear cache + app data)
  • try logging in from another device and see if the songs reappear

Let me know how it goes :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: my playlist has gone from 1000 songs to 7

Co371
Casual Listener

 

Hey

it sounds like the local songs are the only ones still there. in the playlist they are gray.

to install again did not give anything.

from my phone I find the playlist, also on the web. It looks like a configuration problem but which one ...

Re: my playlist has gone from 1000 songs to 7

Co371
Casual Listener

@OneByBoo wrote:

Hey there @Co371,

thanks for posting !

 

Can you please clarify if all the songs that were greyed out are local files, or are they tracks from Spotify?

 

Let's also try some basic troubleshooting:

  • perform a clean reinstall of the app on the device (clear cache + app data)
  • try logging in from another device and see if the songs reappear

Let me know how it goes :)


Hey

it sounds like the local songs are the only ones still there. in the playlist they are gray.

to install again did not give anything.

from my phone I find the playlist, also on the web. It looks like a configuration problem but which one ...

Re: my playlist has gone from 1000 songs to 7

Rock Star 14
Rock Star 14

Hey there @Co371,

 

It sounds like this issue is happening only on your desktop device.

Can you try a clean reinstallation of the app with these steps ?

 

In addition, please check you desktop device's drivers, that you're running things as the administrator, and ensuring everything on that device is up-to-date.

 

Reply back to the post in case it didn't help and we'll continue from there.

 

Waiting on your update :)

 

 

 

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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