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provide people with the option to pay with a payment method from another country

provide people with the option to pay with a payment method from another country

For people who move often (like my family in the EU) it is inconvenient and very costly to open bank accounts everywhere we move. Example: my bank is in my home country (NL). I started a Spotify Premium account in DK with a DK payment method (second bank account). Now we moved to AT and I have no need for yet another bank account (and the extra charges!) and my salary in EURO arrives in my NL account. The only solution that Spotify offers is to change my payment method to NL (where I have a EURO payment method), violating the contract with Spotify, where one has to pay where one lives (and vice versa). Catch 22? I think that Spotify is big and fat enough to provide a proper solution to its customers?

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2 Replies

Hey there @Frassie! Thanks for reaching out.

I'm afraid it’s not possible to add a payment method from a different country than the one set in your account settings.

The country or region on your Spotify account is based on where you were when you first signed up. If you move to another country where Spotify is available, you’ll need to update your account’s location. This way, you’ll get access to the right version of the service for your new country, which might include changes to pricing and available content.

That said, you’ll need to add a valid payment method that was issued in the same country where you're currently based.

Hope this clears things up! 
/Mateus

MateusMSpotify Star
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Hey again @Frassie!

On the other hand, I've found this live idea we have on the topic so feel free to vote for it and show your support. You can also post a new idea if you feel like this one isn't a good fit, just make sure you follow our Idea Exchange Guidelines.

Keep me posted on how it goes!

/Mateus

MateusMSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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