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unable to change the artist header image

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unable to change the artist header image

AMAREofficial

Unable to change the artist header image because of some sort of glitch. The save button is behind something so i can't press it

Plan

Premium

Country

Finland

Device

MacBook Air

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Näyttökuva 2022-3-28 kello 10.40.11.png
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Marked as solution

OscarDC

Hey @AMAREofficial,


Thank you for keeping in contact.


In this case, it could be related to some remaining cache stored on your browser. First, we'd recommend deleting the cache and cookies from your browser and try from an incognito/private window. 


If the issue persists, would you mind trying it on a different browser? with this, we can verify if the issue comes from the browser itself or not. 

 

We'll be on the lookout. 

OscarDCModerator
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View solution in original post

5 Replies

Jeremy

Hi there @AMAREofficial,

 

Thank you for reaching out to the Community. 

 

First we'd like to suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you check if you get the same behavior if you try from a different device?

We'll keep an eye out for your reply.

 

Take care 🙂 

JeremyModerator
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AMAREofficial

I think in the app you can pnly change the avatar image and in the browser you can change the header image but i've tryed to log out and in but it doens't help the issue

Marked as solution

OscarDC

Hey @AMAREofficial,


Thank you for keeping in contact.


In this case, it could be related to some remaining cache stored on your browser. First, we'd recommend deleting the cache and cookies from your browser and try from an incognito/private window. 


If the issue persists, would you mind trying it on a different browser? with this, we can verify if the issue comes from the browser itself or not. 

 

We'll be on the lookout. 

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
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AMAREofficial
yea trying chrome helped and i got it changed! don't know why safari made it impossible

Alex

Hey @AMAREofficial,

 

Thanks for letting us know that using Chrome worked for you. 

 

Sometimes browser cache and cookies might block certain processes like this. It's a good idea to check for any pending updates for Safari or clear the cache and cookies.

 

Hope this helps.

AlexModerator
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