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why does the music stop playing when the phone rings?

why does the music stop playing when the phone rings?






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


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Hi! Thank you for sharing your question! It may also be the question of other users in the community.


When you're enjoying your favorite music on Spotify and receive a phone call, it's common for the music playback to be paused. This functionality is designed to ensure that you can answer and focus on the call without any audio distractions.


This pause in playback occurs because the operating system of your phone prioritizes phone calls over other running apps. It's done to ensure clear communication during the call, avoiding any audio interference that could compromise the quality of the conversation.


This approach helps maintain the integrity of the call, allowing you to fully concentrate on interacting with the other person, without Spotify audio overlapping. Additionally, by temporarily pausing playback during calls, you prevent the loss of important information or getting confused by mixed sounds.


After ending the call, depending on the settings of your device and the Spotify app, music playback may resume automatically or you may need to manually restart it. This can vary depending on the type of phone and operating system you're using.


Although the interruption of music during calls may seem inconvenient, it's important to highlight that this functionality is implemented to ensure call quality and a smooth communication experience without audio distractions. Spotify strives to offer a pleasant experience to users, both in music playback and phone calls.

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