why is spotify playing songs i dont pick self, and add playlists i have never heard of?

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why is spotify playing songs i dont pick self, and add playlists i have never heard of?

Casual Listener

spotify is suddendly acting like its broken, it has been for the past 5-6 days. It has started playing songs out of nowhere, if the app is running in backround but nothing playing, suddenly without any contact to the phone (It has been laying in my bedroom and there is suddenly some music I have never heard of playing) and often after theese incidents the app seems to save the playlist to my playlist list. other times i am just playing my regular playlist and it changes mid song to some other song I have never heard before. I have tried unlinking my account to facebook, cleared cache, deleted the app, restarted my phone, update, changed my password and it just keeps going. It not only happens in my phone but also in my computer. i hope you have some answers for me 🙂 - Harpaf

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Re: why is spotify playing songs i dont pick self, and add playlists i have never heard of?

Moderator
Moderator

Hey there @harpaf

 

Thanks for reaching out to the Community about this. 
 

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE

Let us know how it goes after performing these steps. If necessary we'll provide you with further help. 

 

We'll look out for your reply. 

IvanModerator
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Re: why is spotify playing songs i dont pick self, and add playlists i have never heard of?

Casual Listener
Hello, as i have mentioned, i have already done this and it did not make a
difference



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Re: why is spotify playing songs i dont pick self, and add playlists i have never heard of?

Moderator
Moderator

Hey there @harpaf

 

Thanks for keeping us in the loop.
 

In case you still experience the same after performing these steps, we suggest you head to this help page. Here you'll find useful tips on how to secure your account in case of unauthorized access. Make sure you go through all the steps to cover all possible scenarios. 
 

Additional info on how to protect your Spotify account can be found here.

 

Hope this helps. Keep us posted. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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