Blank Screen Problems Again

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Blank Screen Problems Again

Concert Regular
‎2013-07-10 06:57 PM

I am using my spotify on my iphone (4s) and macbookpro (running moutain lion) and following upgrade 4 weeks ago I had problems with viewing the whats new page and app finder. I performed a clean reinstall which seemed to fix the problem at the time but now (? after a spotify upgrade on my iphone) I am unable to view the appstore, follow, and radio page- I just get a blank screen. The dicover page is intermittantly viewable sometimes there in full sometimes blank  page somethimes what looks like a half loaded page. Can anyone advise what to do to prevent this (recurring) problem? This is significanlty reducing the functionalty of the app and as I am currently paying £9.99 a month for premium acess I feel like I may have to cancel this if this problem cannot be resolved.

3 Replies

Re: Blank Screen Problems Again

Community Legend
‎2013-07-10 06:58 PM

Hey! :)

 

Which device is it you are having issues on (or is it both)?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Blank Screen Problems Again

Concert Regular
‎2013-07-10 08:34 PM

Hi,

 

Its my laptop, I don't seem to have any problems viewing any screens on the iphone but the iphone app does not have the app finder or any apps to view- presumed this was a difference between the functionality of the app on the two devices rather than missing content from my iphone app.

 

Beth

Re: Blank Screen Problems Again

Community Legend
‎2013-07-10 08:39 PM

Some people have noticed discover tab access is a bit patchy, it is a known issue which is being investigated by the team. Sometimes a quick log out and back in again can fix it. Other than that for now a clean reinstallation as you have done before is the best option in terms of time spent fixing it!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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