Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am running Windows 10 Home 1607, build 14393.1066, 8GB RAM, with Spotify App 1.0.53.758.gde3fc4b2, with a Spotify Premium Family account.
The app takes 18 minutes (yes, minutes!) from clicking the icon to being able to use it. The app launches intantly, with a black screen and rotating dots. These continue rotating for the 15 - 18 minutes until the app is useable. I have an 80Mb/s fibre broadband connection, and for this last test no other application running or downloads in progress. I have tried uninstalling and re-installing the app three times now, to no effect. This started about 2 or 3 weeks ago.
Hey @Prydwyn,
That's not cool! Does this happen to any other application on your computer?
If not I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can look into this issue backstage.
Keep me posted.
Have exactly the same issue, albeith no 18 minutes but a good 5 minutes. Only spotify on my Core i7, 16GB, windows 10 workstation with Windows 10 Pro, version 1607, OS Build 14393.1066. Removed spotify completey, re-installed it, did this a few times and each time I get the same results. Any help would be highly appreciated.
My friends showed me the following user programming fix-- good until Spotify gets its act together-- This user programming fix works on one of my Windows 10 Spotify installations . . . . I do all of this in the Windows 10 "Desktop mode".
* First, always shut down your Spotify-- or your computer itself-- with Spotify playing from a playlist that is 1) at least 100 tracks and 2) checked positive for "Available offline"-- For example, I always run Spotify from a "Queue playlist" of at least 3K tracks that I can fully edit and set "Available offline".
* Second, under Edit, Preferences in the upperLeft, under "Open Spotify automatically...", set your Spotify to "Open automatically".
* Third, when your computer starts, wait until the Green dot of Spotify appears in the Lower Right of the "Desktop mode"-- Then do the Keyboard "Next track" command-- which on one of my Lenovos consists of the combination of [ 1) HoldDownTheFnInTheLowerLeftOfTheKeyboard and 2) press the F12 key which has the >>| symbol on it.
And music plays immediately-- All of the above is simplified on my Windows 10 laptop, because I usually closeout a work session in Sleep mode so that Spotify immediately responds when I do the [Next track] key combination above-- Make sense? Does that work for you on one of your Windows 10 computers?-- I laugh. We all have to help each other fix these programming bugs ourselves-- because Spotify is busy doing "business".
You must have a very complex music collection, my friends, to trigger this difficulty-- but we will figure out something with all of us working together! What do you find?
Hello, everyone! Sorry to hear you are having the same issue!
I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can look backstage into this issue for you 🙂
-Thomas
Yes like they have responded to the drag and drop issue for over 2 years now.
Spotify doesn't care. You are a piece of **bleep**ing **bleep** company. Get your act together.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…