Error: sound card not working

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Error: sound card not working

Music Lover
‎2012-12-11 08:08 PM

So my speakers are working fine, and playing music through iTunes, Pandora, everything else works great.  But I get no sound playing songs in Spotify.  At first, an error would pop up and say there was a problem with the sound card.  Now, that error doesn't show and it plays the songs, but there is no noise.  The volume on the mixer is fine and the volume bar on Spotify is on full, but still no sound.

11 Replies

Re: Error: sound card not working

Community Legend
‎2012-12-11 08:12 PM

Hey! Welcome to the community :) 

 

Is your sound card that has your speakers attached selected as the default in Windows Control Panel > Sound?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Error: sound card not working

Music Lover
‎2012-12-11 09:02 PM

Yes, they are the default

Re: Error: sound card not working

Music Lover
‎2012-12-12 02:54 PM

My music won't even start playing - it says 'There is a problem with your sound card. Spotify can't play music.' Any thoughts??!

Re: Error: sound card not working

Community Legend
‎2012-12-12 05:03 PM

2 things I would suggest trying:

1. Make sure "Hardware Acceleration" is turned off in Spotify's preferences page (Edit > Preferences on windows).

2. Try toggling the "Allow applications to take exclusive control of this device" option in your sound card properties (Control Panel > Sound > Properties > Advanced" 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Error: sound card not working

Music Fan
‎2014-02-19 10:23 PM

So spotify wont play music because it says my sound card is not working but i does, i tried the hardware accleration, did not work. i tried the advanced properties and tried allow applications to take control over this device and still does not work, please help!

Re: Error: sound card not working

Community Legend
‎2014-02-19 11:32 PM

Has it ever worked in the past @emasonpennell ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Error: sound card not working

Music Fan
‎2014-03-11 03:08 PM

try running it as admin it worked for me




 

Re: Error: sound card not working

Music Fan
‎2014-06-08 09:17 AM

I was getting the same message. I hadn't changed any of the settings, it just happened. Couldn't find the problem so I just did a system restore and it works fine now.

 

Re: Error: sound card not working

Music Fan
‎2014-08-05 05:17 PM

I use Razer Surround Pro and that caused a problem at first. I had to open up the program and disable the virtual audio device, then the problem went away

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