I can't change my profile picture. Help!

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I can't change my profile picture. Help!

Music Lover
‎2017-03-12 09:16 AM

So, i've been using Spotify premium for a few months. The thought of sharing your favorite playlists with other people and personalizing your account was amazing, i tried to upload a picture to my profile. It didn't accept my pictures, so i tried a random picture just to see if i can upload. It did. But i can't change it now and i've tried every way to change it, i deleted the app on my laptop and re-download it, i've tried it on a different laptop etc. Nothing worked. Please help me.

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Accepted Solutions

Re: I can't change my profile picture. Help!

Music Lover
‎2017-03-22 03:17 PM

Recieved application update. Photo is fixed now.  Thank you!

1 person liked this

Re: I can't change my profile picture. Help!

Concert Regular
‎2017-03-22 04:23 PM

Guys, Spotify just released an update. You can change it now! Hope this works, as it did for me!

Re: I can't change my profile picture. Help!

Edited
Concert Regular
‎2017-03-24 12:21 PM

Success at last! The BLUE DOT appeared (next to username in top right corner of desktop) and, when I clicked on the drop-down, it allowed me to install update. Once done, the "Change" option under my profile pic allowed me to remove it...AT LAST!!! Thanks Spotify and THANKS COMMUNITY for alerting them via this thread :D Good Luck to everybody else on here.

Re: I can't change my profile picture. Help!

Music Lover
‎2017-03-26 08:12 AM

It's finally fixed! Thanks Spotify!

1 person liked this

Re: I can't change my profile picture. Help!

Music Lover
‎2017-03-30 01:15 AM
I have noticed that on my other laptop my lenovo the spotify application on that does not let me change my profile picture on spotify but if i go onto my alienware laptop and again open the application it then allows me to change my profile picture... Ummm im not sure why.
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Re: I can't change my profile picture. Help!

Gig Goer
‎2017-03-12 09:41 AM

I have the same problem too, really annoying lol. 

3 people liked this

Re: I can't change my profile picture. Help!

Music Fan
‎2017-03-12 09:44 AM

I have the same problem.

9 people liked this

Re: I can't change my profile picture. Help!

Gig Goer
‎2017-03-12 04:18 PM

Same problem.

In the Windows Desktop app when I highlight my picture the word "Change" shows up, but clicking it does nothing. It did work once before, but I want to change my picture and now it refuses to let me do so :(

So far I've tried the following but nothing fixed it:

1) logging out and back in

2) uninstalling and reinstalling the app

3) disconnecting from facebook and trying.

4 people liked this

Re: I can't change my profile picture. Help!

Music Fan
‎2017-03-12 07:13 PM

The same, click on change do nothing

4 people liked this

Re: I can't change my profile picture. Help!

Music Lover
‎2017-03-13 02:40 AM

I have the same problem and I have a mac

3 people liked this

Re: I can't change my profile picture. Help!

Music Lover
‎2017-03-13 02:51 AM

I have the same problem! Spotify needs to fix it soon.

4 people liked this

Re: I can't change my profile picture. Help!

Music Fan
‎2017-03-13 09:37 AM

I can't even remove my picture. Please fix this. I won't upgrade to premium if I can't even remove a picture I don't like.

2 people liked this

Re: I can't change my profile picture. Help!

Music Fan
‎2017-03-13 09:45 AM

I have the same problem. I used to change profile pic every week, i can confirm it stopped working 2 weeks ago.

 

2 people liked this

Re: I can't change my profile picture. Help!

Music Fan
‎2017-03-13 11:14 AM

Yeah, I have the same problem as well. Changed my profile picture this morning and now when I click "change" nothing happens. Spotify should get this fixed. 

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