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Offline (error code 4)

Everytime I launch the Spotify app, eventually it will give me an error code 4, and nothing will be playable. I have a working internet connection (everything works on my browser). Only when I go to relaunch the app, will it get out of the offline mode. It never used to do this. Any ideas as to how to fix the issue? It does the same thing on the release version as well as the latest beta version.

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Accepted answers

KoNaBoYo912

I've had this same issue on two different networks, but I was able to fix it. For me, Spotify wasn't resolving through the DNS, so switching from your ISP's to Google DNS or OpenDNS fixed the problem for me.

For Windows:

Right click on your network in the bottom right corner and click "Open Network and Sharing Center
Under "Connections", click on your primary connection (either Wi-Fi or Ethernet)
In the bottom-left of the popup window click on "Properties", then double-click on "Internet Protocol Version 4"
Select the circle 'Use the following DNS server addresses"

Input these numbers in the boxes

Preferred DNS server: 8.8.8.8

Alternate DNS server: 8.8.4.4

Press "Ok" to confirm

For Mac:

Click Apple > System Preferences > Network.
If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password.
Select the connection for which you want to configure Google Public DNS. For example:
- To change the settings for an Ethernet connection, select Built-In Ethernet, and click Advanced.
- To change the settings for a wireless connection, select Airport, and click Advanced.
Select the DNS tab.
Click + to replace any listed addresses with, or add, the Google IP addresses at the top of the list:
- For IPv4: 8.8.8.8 and/or 8.8.4.4.
Click Apply > OK

n1njo

This worked for me 🙂

It is a pretty annoying fix though, so I kept searching and found a different solution:

Go to Settings > Advanced Settings > Proxy

Change from "Auto Detect" to "HTTP". You don't need to fill out the Host/Port/Username/Password fields.

Click "Update Proxy".

This worked for me (I'm using a corporate computer on a corporate network), but others in the other forum didn't see any success...

nasifej

General compatibility error with NOD32 anti-viruses. If you uninstall NOD32, you will have no issues at all. Solved my struggling of 3 months. shame, so easy yet annoying. (sadly its not enough if you add spotify to the exception list of nod32)

All comments

Soundofus

Hello there,

If you log out and back in when this happens, does the desktop loads normally or the same problem still occurs ?

If the problem persists you can try a full reinstall. You can download the last version here :

Mac: http://download.spotify.com/SpotifyInstaller.zip
PC: http://download.spotify.com/SpotifySetup.exe

davemail5555

Having the same problem

nmock

This happened on an older computer of mine. I performed a fresh install on a new computer and the error is still persistent.

nmock

Any solutions to this problem?

zandraB13

Hey. I was having the same problem for a week hoping it would fix itself. Mine kept mentioning that my firewall may be blocking it, or I could set up a proxy server for it. I ended up having to "approve/allow" spotify through my administrator (this is all on my work computer) I believe my IT guy approved it through the McAfee Security Scan program. I'm not sure if this makes any sense... sorry!! Just make sure your computer isn't blocking spotify! Mine is working now so I hope yours will too! Best of luck.

nmock

The thing is, I don't have trouble accessing it (I know it's not blocked), it will just erratically say I'm offline. It works fine when I restart the app. So it seems like a glitch in the software logic where it is checking if there is an internet connection.

nmock

Still having issues with this!

faktorx2001

Yep me too. Stil have the error code 4 after the last updates. Nothing changed in my network. Seems to be a problem with the proxy or something like that.

RANAN

Got the same issue since I started to use Spotify. Relaunching five or six times, or re-installing the app, or upgraing the version, or logging out and logging in again does not solve the issue. And it is not the firewall, stop blaming the firewall for everything.

Gonna cancel the service and move to google play music (moved to spotify from google play music six months ago). No music provider is satisfying...

Swanny

Hey guys, I've flagged this error with the Spotify staff. Will update when I have more info.

EDIT: can anyone who's having this issue please try a clean reinstall first, and report back if you are still having issues.

If you could also post info on what OS you are using, and if you are using a proxy or not, that would be appreciated. Thanks!

voldemarz

Clean reinstall fixed the offline issue, but my account appears only as facebook ID not name after logging in.

OS: Windows 7 Ultimate x64 SP1

Zat5

Hi,

Right now I'm having this issue as well, and a clean install didn't help.

OS: Windows 7 Pro 64-bit SP1, no proxy used.

Victor77

badgerdood1

hi there,

so some how when i disable my norton firewall, spotify works again. normally i have my firewall up, but it requires me to disable it to access spotify. please help so that i dont have to disable my firewall.

thanks

celiatwin

tried clean reinstall and still did not work.

osx yosemite 10.10.3 and no idea what a proxy is.

please help 😞

luke_mcnorton

If you have McAfee on your computer, remove it and use a different firewall.

McAfee was the reason it wasn't working on mine.

Silly McAfee

Deepdiver47

Mime is the same. OSX Yosemite. Deleted and reinstalled. Nothing. Pretty **bleep** for something I pay premium for.

RANAN

I've tried the web player of Spotify, it does not work either. However, Google play music works fine. So if it is network firewall or setting issue, apparently Google play music is not stopped by whatsoever from my network configuration.

11131416495

I have the same problem.

When i reinstalled spotify, the same error occurred over and over again.

But when i pressed "play" the music suddenly started playing!

Sow if everything did not work, try and press play.... If spotify still does not work, keep trying, don't be frustrated and keep on smiling.

RANAN

That worked for me a couple times, but far from every time.

The amazing part is that users for googleplay music or deezer (french app) do not have such issue. So what takes Spotify to keep this annoying issue lasting for so long?!

I have to use youtube to listen to music now at my office. It is NOT PRACTICAL AT ALL, especially when I am paying Spofity, not Youtube, for music.

pbrink

Having the same problem. I do not use any firewall wahtsoever. Have tried to reinstall completely, and it still doesn't work.

Would be nice if the Spotify staff could try to help.

Thanks.

evee20q0

Same problem here, spotify has been working fine for as long as i've had it, but suddenly this offline error won't stop. it wasn't even a "oh it booted up and this happened" the error occured in the middle of a song!

116682765

Having the exact same problem. Check firewall, reinstalled and tried everything but still it won't work.

However, on my mobile phone the app works fine..

HELP!

ctellee

I've had this problem for months now, strangely when I signed up for premium. I've done everything; uninstalled, changed sound quality, turned off my firewall... I can't see why it's having this issue when it works fine on my iPad 95% of the time. My internet is slightly unreliable recently but it still can stream whole movies, video chat, watch YouTube and download stuff off iTunes just fine, so why can't I stream Spotify?

Need a solution ASAP, or I'll just cancel premium.

KoNaBoYo912

For Windows:

Right click on your network in the bottom right corner and click "Open Network and Sharing Center
Under "Connections", click on your primary connection (either Wi-Fi or Ethernet)
In the bottom-left of the popup window click on "Properties", then double-click on "Internet Protocol Version 4"
Select the circle 'Use the following DNS server addresses"

Input these numbers in the boxes

Preferred DNS server: 8.8.8.8

Alternate DNS server: 8.8.4.4

Press "Ok" to confirm

For Mac:

Click Apple > System Preferences > Network.
If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password.
Select the connection for which you want to configure Google Public DNS. For example:
- To change the settings for an Ethernet connection, select Built-In Ethernet, and click Advanced.
- To change the settings for a wireless connection, select Airport, and click Advanced.
Select the DNS tab.
Click + to replace any listed addresses with, or add, the Google IP addresses at the top of the list:
- For IPv4: 8.8.8.8 and/or 8.8.4.4.
Click Apply > OK

RANAN

I am trying to listen to Spotify at work (it is allowed). But by doing the change you mentioned, I lost totally internet connection. Guess the company connection policy does not allow that setting. Thanks anyway.

RANAN

Does Spotify care about anything beside losing Tyalor and Adele?! Customers are just as important as singer, if not more important. We paid!

Technicially, google music and Deezer solved this issue. I do not see why Spotify let this bother us for years!

We are not all technicien and can't try doing so many tricks just to be able to use Spotify's services. Moreoever, isn't Spotify supposed to make listening to music an easy joy?

richz88

Hey I'm having this problem as well now. I tried to do what KoNaBoYo912's said but I don't see an Airport option anywhere. I'm guessing that it's changed with OSX 10.10. Can anybody help me with this? It's really frustrating that I can't use Spotify on my computer even though I'm paying for it, any help would be greatly appreciated!

Steinhoefel1

I can't verify my solution, bit it's working: after Windows 10 Update I updated my audio drivers (Lenovo Laptop).

vierboomjasper

Hi, i got the same problem buy i can't find the solution -.- can someone help me please.

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