Premium account but no valid profile ???

[aliyanavarrooo]

Help! I have a premium account in Spotify. It says "The specified user does not have a valid profile ???

Also.. Spotify does not post on my activity log anymore even if I re-toggle the switch and removing the app and adding it again. 

How do I fix the problem? :(((

[feelikeastrangr]

Hey @aliyanavarrooo, thanks for being a part of the Spotify Community! That's no fun. Lets start with getting you logged into your Premium account. Have you doublechecked your subscription page as a first step?

[Laura1807]

I have this exactly same problem.

Spotify worked just fine yesterday, but today I got this same error message.

I use Spotify on Win10.

[Hybridsoldier01]

Exactly the same problem here...

[ECHO496]

Same issue! Uninstalled the app, and go the exact same error when I tried to launch Spotify after reinstalling.

[aliyanavarrooo]

it is fixed now after i restarted my laptop 🙂 . thanks anyway!

[mavebangarang]

I have the same problem and I do use windows 10 as well...

What does it want from me 😞

[SteveeB]

I get the same issue:

"C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.66.478.0_x86__zpdnekdrzrea0\SpotifyMigrator.exe

The specified user does not have a valid profile."

Windows 10 - spotify music app, downloaded from the microsoft store.

[user-removed]

I have this same issue as well. Is it something to do with windows 10? or maybe it is caused by an external issue? like drivers, or internet security problems?

[feelikeastrangr]

Hi @user-removed and crew, thanks again for posting to Spotify Community. I've escalated this thread to a moderator to advise on this recurring issue with Windows 10. 

[Exia00taku]

yeah i got the same problem :((((((( rip tunes

[feelikeastrangr]

Hey everyone on this thread! First step to try is a reinstall if experiencing trouble with Windows. Let us know how that goes!

[90svangogh]

I have the excact same problem and it keeps saying 504 Gateway Time-out when I try to get onto my account

[SteveeB]

Reinstalling worked for me. Thanks.

[jewong3]

Uninstalling and reinstalling the app did not work for me 😞  Getting the same error message.

[jacob07]

Hi I reinstaled the app and its still not working and still comes up with the same message. it only happens when spotify is downloaded from windows store

[hetole]

I've got the same problem, but i've also had it with the "Slack" app in win10 store before. Reinstalling the app did not work for me either.

[user-removed]

Same issue here. Reinstalling and rebooting didn't help.

[SteveeB]

After reinstalling, this worked for a couple of months and now I am experiencing the same problem. Tried reinstalling from the windows store again and this has not resolved the issue.