Spotify closes after adds on Ubuntu

[Goodz]

Recently, the Spotify client closes or crashes after an add finishes on Ubuntu 16.04.  Has anyone else experienced this?

[Dreadlord]

Hey @Goodz,

Welcome to Spotify Community 🙂

Can you start the client from the console and upload the output when the issue occurs?

spotify >$HOME/spotify-dump.txt 2>&1

 You will find the newly created spotify-dump.txt at your Desktop folder.

[jooon]

If the client closes while playing ads and you see this message in the console "Floating point exception (core dumped)" it is probably this issue:

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Floating-point-exception-core-dump...

[BobWizley]

Below is the result of the log file:

[0825/110532:ERROR:browser_main_loop.cc(203)] Running without the SUID sandbox! See https://code.google.com/p/chromium/wiki/LinuxSUIDSandboxDevelopment for more information on developing with the sandbox on.
[0825/110532:ERROR:main_delegate.cc(764)] Could not load cef_extensions.pak
14:05:33.006 I [mpris.cpp:304                   ] Received MPRIS MediaPlayer2.Player 'Get' request, but no metadata is available
14:05:33.143 5 [playlist_be_pl4_context.cpp:70  ] [spotify:user:bobwizley:rootlist] Creating context
14:05:33.143 5 [playlist_be_pl4_context.cpp:70  ] [spotify:user:bobwizley:publishedrootlist] Creating context
14:05:33.149 E [offline_key_store.cpp:85        ] Offline: failed to load key stores, error: sync_error_offline_key_store_file_not_found (7007), path: /home/victor/.cache/spotify/Users/bobwizley-user/cached
14:05:33.150 I [dns.cpp:63                      ] resolved apresolve.spotify.com to 193.235.203.211
14:05:33.150 I [dns.cpp:63                      ] resolved apresolve.spotify.com to 193.235.206.22
14:05:33.150 I [dns.cpp:63                      ] resolved apresolve.spotify.com to 193.235.32.166
14:05:33.159 D [gaia_manager.cpp:705            ] GAIA: TIMING(4660316) GaiaManager::start, _service_status=kServiceStatusStopped
14:05:33.159 D [gaia_manager.cpp:1063           ] GAIA: TIMING(4660316) GaiaManager::sendSubscribe
14:05:33.159 D [gaia_manager.cpp:363            ] GAIA: GaiaManager::stateTransition, kServiceStatusStopped->kServiceStatusInSubscribeTx
14:05:33.173 I [sliding_window_prefetch_strategy.cpp:212] Prefetch: looks like new context - resetting window size to 1
14:05:33.188 5 [playlist_be_pl4.cpp:547         ] synchronizePlaylistContainer 'spotify:user:bobwizley:publishedrootlist'
14:05:33.188 3 [playlist_be_pl4_context.cpp:305 ] [spotify:user:bobwizley:publishedrootlist] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000) 
14:05:33.188 5 [playlist_be_pl4.cpp:547         ] synchronizePlaylistContainer 'spotify:user:bobwizley:rootlist'
14:05:33.188 3 [playlist_be_pl4_context.cpp:305 ] [spotify:user:bobwizley:rootlist] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000) 
14:05:33.190 I [gaia_hermes_channel.cpp:116     ] GAIA: GaiaHermesChannel::send, failed query response_code=38
14:05:33.190 5 [playlist_be_pl4_context.cpp:196 ] [spotify:user:bobwizley:publishedrootlist] 'GET' request complete
14:05:33.190 3 [playlist_be_pl4_context.cpp:489 ] [spotify:user:bobwizley:publishedrootlist]  synchronization error: non hermes error
14:05:33.190 3 [playlist_be_pl4_context.cpp:510 ] [spotify:user:bobwizley:publishedrootlist]   - transient error, retrying.
14:05:33.190 5 [playlist_be_pl4_context.cpp:196 ] [spotify:user:bobwizley:rootlist] 'GET' request complete
14:05:33.190 3 [playlist_be_pl4_context.cpp:489 ] [spotify:user:bobwizley:rootlist]  synchronization error: non hermes error
14:05:33.190 3 [playlist_be_pl4_context.cpp:510 ] [spotify:user:bobwizley:rootlist]   - transient error, retrying.
14:05:33.435 I [ap_connection_impl.cpp:489      ] Connecting to AP ash2-accesspoint-a98.ap.spotify.com:4070
14:05:33.441 I [dns.cpp:63                      ] resolved ash2-accesspoint-a98.ap.spotify.com to 23.92.108.83
14:05:33.577 I [ap_connection_impl.cpp:139      ] Connected to AP: 23.92.108.83:4070
14:05:33.759 5 [playlist_be_pl4.cpp:547         ] synchronizePlaylistContainer 'spotify:user:bobwizley:rootlist'
14:05:33.759 3 [playlist_be_pl4_context.cpp:305 ] [spotify:user:bobwizley:rootlist] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000) 
14:05:33.773 E [network.cpp:45                  ] failed to create socket
14:05:33.773 E [network.cpp:48                  ] failed to set SockoptReuseAddr
14:05:33.773 E [network.cpp:51                  ] failed to set SockoptReusePort
14:05:33.773 E [network.cpp:45                  ] failed to create socket
14:05:33.773 E [network.cpp:48                  ] failed to set SockoptReuseAddr
14:05:33.773 E [network.cpp:51                  ] failed to set SockoptReusePort
14:05:33.984 I [audio_driver_linux.cpp:20       ] Using PulseAudio
14:05:33.984 I [audio_player_queue_impl.cpp:236 ] Pause driver: 0x000015613c2ac4b0

[Dreadlord]

Hey @BobWizley.

Are you sure this log is made during/after the crash because everything looks completely normal? 🙂

[BobWizley]

Hi @Dreadlord!

This is the resulting log when I try to open the application. The home screen just flashes on the screen and then closes.

[Dreadlord]

Hey @BobWizley,

Can you give me the strace output as well?

strace spotify > $HOME/spotify-dump 2>&1

Thank you!

[BobWizley]

Hi Dreadlord, the output is very large. Follow the Google Drive link:
https://drive.google.com/open?id=0By1jgZClGDv2alJPeDFLN20yZDQ