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Spotify is not working at all

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Spotify is not working at all

Music Lover
‎2012-07-25 04:33 PM
Description of the Problem - Hi!  I’ve been using Spotify since the beginning of June, I believe, with no problem.  But today, when I started to use Spotify, it wouldn’t work.  I downloaded the recent update on 7/23/2012.  I did do a search of the Windows forum to see if someone had the same problem – which someone did.  I did what the solution was (uninstall and re-install Spotify, but do a clean re-install), and that seems to have done nothing.  My problem is that whenever I try to play music, it says that the music is playing (there is a pause button instead of a play button), but the time slider thing (excuse the poor description) does not move.  When I try to move it, Spotify freezes up, and often times, I have to close the program.  This is really frustrating for me, because I don’t have Spotify premium, so I cannot listen to any of my playlists at the moment, and many of the songs in my playlists are songs I do not own. A more detailed description, using numbered steps - 1. On 7/23/2012, I installed the latest update for Spotify. 2. Since the update, until today (7/25/2012), Spotify has had a little issue, but could be resolved by bringing up the Spotify player window. 3. When I logged onto my computer today, and pressed the play/pause button on my keyboard, nothing played.  I pulled up the window, and noticed the button in the player said the song was playing, but no music was coming out, nor was the time bar thing moving. 4. I hit the skip button, hoping this would make the song play, as it did for the previous two days.  But it just skipped past the song, and didn’t play. 5. Frustrated, I searched the Windows Forums for a solution, and found the idea from a moderator to do a clean re-install of the program. 6. I did do a clean re-install of Spotify, using the website instructions. What I expected to happen - I expected for Spotify to start working again, because I really wanted to listen to my music. What actually happened - Spotify worked for a total of two seconds.  When I tried to play my music, I still had the same problem, and Spotify froze up again. My Operating System - I have Windows 7 Home Premium on my laptop. Is your Operating System 32 or 64 bit? - My operating system is a 32 bit system. Do you have a Service Pack installed? - I have Service Pack 1. My Spotify version - I am going to assume I have the latest version of Spotify, since I updated the program on 7/23/2012 (I am not very handy with a laptop, and I’m not sure how to access this information.) My internet provider and country - Comcast, United States of America My username - 1232045308 Do you have any screenshots you can attach to more clearly explain your issue? - Um, no, unfortunately not.  My computer, in addition to Spotify, has been having some problems freezing up lately, so I am trying to use it as little as possible, until I can get a new laptop. Thank you so much! By the way - sorry for the spacing issues. It's not really working correctly...
6 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Spotify is not working at all

Music Lover
‎2012-07-26 02:21 AM
Nevermind! For some reason, I restarted my computer a second time, and now Spotify works! I restarted it when I did the clean re-install, but it didn't work then...
1 person liked this

Re: Spotify is not working at all

Community Legend
‎2013-07-12 08:50 PM

Hi. Could you try the steps outlined under troubleshooting in this post (windows) or this one (Mac). If that doesn't fix things for you, please provide the template information.

Re: Spotify is not working at all

Festival VIP
‎2015-09-26 05:46 PM

I found that turning OFF hardware acceleration under the Spotify settings fixed all my problems when running Spotify under Windows 10

1 person liked this

Re: Spotify is not working at all

Concert Regular
‎2017-02-25 01:30 AM
I've gotten it to work now. but when my internet is slow, it tells me to
upload adobe flash version something.
#Tyga is life!!!
1 person liked this

not working at all

Music Lover
‎2017-04-15 03:38 AM

simonwillan wrote:

+1. My Spotify isn't playing anything this morning. Nor is a friends who I wanted to confirm with. :(


I have had the free verswion for years, they upgraded on about 4/ 06/17 or so and the darn thing wouldn't work.. bummed..I had to delete my old link, like when I had it saved on fav's bar, then download through their site. then it appeared when done loading, like google earth, whatever you call it! Then click on that and it will launch, I'm not a technotird but it worked for me, took a couple hours to figure out... Good luck, I'm getting too old for this BS upgrade stuff, but I still like my free R + R..., Thanks Spot..

1 person liked this

Re: Spotify is not working at all

Music Lover
‎2017-05-26 11:59 AM
I'm having the same problems on my iPhone 6 installed new updates now I can't get Spotify to work , rebooted lots of times but no change please help it's really frustrating I totally rely on my music I'm not a premium customer 😩Claire
38 Replies

Re: Spotify is not working at all

Music Lover
‎2012-07-26 02:21 AM
Nevermind! For some reason, I restarted my computer a second time, and now Spotify works! I restarted it when I did the clean re-install, but it didn't work then...
3 people liked this

Re: Spotify is not working at all

Gig Goer
‎2013-04-18 03:02 PM

No matter how many restarts, it's still not working. I even deleted the programme from my pc then reinstalled and it still shuts down seconds after it boots up.

 

Gonna cancel my Spotify Premium if this is not sorted soon

Re: Spotify is not working at all

Concert VIP
‎2013-04-18 04:59 PM

Ive started having this issue lately as well.  The only solution for me so far is to uninstall in SAFE MODE then reinstall and it works.  No idea why it's started doing this as it was working fine before the latest "updates"

Re: Spotify is not working at all

Festival Fanatic
‎2013-04-18 05:02 PM

Having the same problem here, on Mac. I received a notification to restart if I wanted to upgrade to the latest version. I did and since then I cannot use Spotify anymore, it freezes and I have to force quit it always. I uninstalled the app, re-installed, no success. Not happy, have had nothing but freezes and issues since the latest versions. If this keeps up I am quitting my premium subscription, not paying for something I cannot even use :(

Re: Spotify is not working at all

Concert VIP
‎2013-04-18 06:48 PM

Just tried uninstalling in safe mode AGAIN, and then reinstalling teh latest version, all was working fine again... Until I rebooted, and now I'm back to spotify not starting.

 

FIX IT, your paying customers are getting very frustrated.  

Re: Spotify is not working at all

Music Fan
‎2013-04-29 08:06 PM

It seems the common theme is that we all have spotify premium. I only recently started a free trial and that was when my spotify stopped working. Maybe the bug is there.

Re: Spotify is not working at all

Music Fan
‎2013-06-17 11:07 AM

+1 on this.  I'm having quite a few problems playing tracks. I think I recent update has broken it :(

Re: Spotify is not working at all

Music Fan
‎2013-06-17 11:12 AM

+1. My Spotify isn't playing anything this morning. Nor is a friends who I wanted to confirm with. :(

1 person liked this

Re: Spotify is not working at all

Music Fan
‎2013-06-17 11:14 AM

+1 - Also can't play anything since update. Tried rebooting, not working. Not even the web player is working..

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