Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
The web player does work, awesome! But I already removed and reinstalled the application more than three times. I am still receiving the same response (non-responsive as soon as I open the application). What can I do?
Did you delete the spotify folders before reinstalling? What operating system are you using?
Mac -
~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify
and for Windows in
~\Users\<username>\AppData\Local
~Users\<username>\AppData\Roaming
ound that turning OFF hardware acceleration under the Spotify settings fixed all my problems when running Spotify under Windows 10
I found that turning OFF hardware acceleration under the Spotify settings fixed all my problems when running Spotify under Windows 10
I have been using Spotify since about December of 2015, and I went to listen to it at school (it's the only way I stay sane:))it started jumping around. I got on again about 2 weeks ago, and it is still kind of jumping around, it will stay on one song for about 20 to 30 seconds, and then goes to the next song in the playlist. It is also refusing to play sound whenever I log on. so now I have to use youtube, but I want my Spotify back!!!!! Please fix this problem Spotify
Seems like a connectivity problem. Could be the school's firewall?
I have tryed to restart my pc, and uninstall but when I try to download it then it crash, and I can't download it again 😞
Hey @alfpeder,
You should try a clean reinstall:
Reboot into Safe Mode.
Uninstall Spotify.
Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.
Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.
Reboot normally.
Reinstall.
Hopefully that'll fix it. 🙂
I dowlnoaded Spotify on my Chromebook. It was workig until a few days ago. Now everytime I go on there, it says I need to install AdobeFlash. So, I click on that, but then it sayd AdobeFlash is already pre-dowloaded onto my Chromebook. But, then I try to dowload it. I click on it after it's dowloaded, and then it says it's not compatable for my device. I have uninstalled it and reinstalled it and it still doesn't work.
Hey @IronEK2003,
If you look at where the link of the page is, next to it there'll be a little Adobe Flash logo with a small cross. Click on it. A small window will open which gives you two options.
You need to select the "Always allow plugins on https://play.spotify.com" option instead of the "block" option that's highlighted.
If you're using Chrome:
Enter Chrome settings
Show advanced settings
Go to privacy-content settings
Next, go to plugins-manage exceptions
Enter new exception : https://play.spotify.com
Click 'Done'.
Close and restart chrome
Hope it helps. 🙂
Same! I can't believe the atrocity!
@user-removed wrote:+1. My Spotify isn't playing anything this morning. Nor is a friends who I wanted to confirm with. 😞
I have had the free verswion for years, they upgraded on about 4/ 06/17 or so and the darn thing wouldn't work.. bummed..I had to delete my old link, like when I had it saved on fav's bar, then download through their site. then it appeared when done loading, like google earth, whatever you call it! Then click on that and it will launch, I'm not a technotird but it worked for me, took a couple hours to figure out... Good luck, I'm getting too old for this BS upgrade stuff, but I still like my free R + R..., Thanks Spot..
Hey @Clairey1,
You should try deleting (including deletion of the cache and Spotify folders) and reinstalling the app. Hopefully that'll fix the issue.
Hope it helps. 🙂
I USED TO LOVE SPOTIFY BUT THEN I WOULD BE HALF WAY THROUGH A SONG AND THEN I HAVE TO GO SO I TURN OF GOOGLE CHROME (SPOTIFY WEB PLAYER) THEN THE NEXT DAY I WOULD GO ONTO IT AND THEN IT WOULD BE STILL PLAYING CONTIUOSLY AND IT SAYS 1212:3.56 PLZ FIX
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…