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Spotify won't connect to the internet and I'm clearly online

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Spotify won't connect to the internet and I'm clearly online

LCT
Music Fan
‎2012-09-03 07:13 PM

Hi,

 

I've been trying to get Spotify to connect to the internet for days now and it still won't connect.  I have a full connection and I've tried connecting wirelessly and via ethernet cord.  I've also logged out/back in to spotify, restarting my computer, and uninstalling then reinstalling spotify but still no luck connecting to the internet.  Any ideas on what's wrong?

 

Thanks!

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Accepted Solutions

Re: Spotify won't connect to the internet and I'm clearly online

Music Lover
‎2014-08-12 03:55 PM

um, i had the same problem which persisted for more than 2 weeks. my webplayer seemed to work fine but the desktop app wouldnt connect even though my internet was fine.

 

i think i just fixed it by running spotifyhelper.exe and spotifywebhelper.exe which i found in the C:\Users\<username>\AppData\Roaming\Spotify\Data folder.

 

not sure what caused them to stop running. Please reply here if it works for anyone else having this issue

Re: Spotify won't connect to the internet and I'm clearly online

Music Lover
‎2016-10-21 05:55 PM

For Mac you can go to Applications > Right Click on Spotify, select "Show Package Contects" > Contents > Right Click on Frameworks, select "Show Package Contects" > Contents > Mac OS > Spotify Helper.  You can also search for "helper" right after showing Spotify package contents.  Make sure you select "Search Spotify" rather than "Search Mac OS" right next to the search bar.  :)

Screen Shot 2016-10-21 at 9.54.33 AM.png
4 Replies

Re: Spotify won't connect to the internet and I'm clearly online

Music Fan
‎2013-01-17 09:02 PM

Im having the same problem! Its reallly irritating! And I cant find any answers :/ let me know if you figure it out and Ill do the same for you

1 person liked this

Re: Spotify won't connect to the internet and I'm clearly online

Community Legend
‎2013-01-17 10:59 PM

jbbrewbaker wrote:

Im having the same problem! Its reallly irritating! And I cant find any answers :/ let me know if you figure it out and Ill do the same for you


Try the connection troubleshooting tips.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify won't connect to the internet and I'm clearly online

Music Lover
‎2014-08-12 03:55 PM

um, i had the same problem which persisted for more than 2 weeks. my webplayer seemed to work fine but the desktop app wouldnt connect even though my internet was fine.

 

i think i just fixed it by running spotifyhelper.exe and spotifywebhelper.exe which i found in the C:\Users\<username>\AppData\Roaming\Spotify\Data folder.

 

not sure what caused them to stop running. Please reply here if it works for anyone else having this issue

Re: Spotify won't connect to the internet and I'm clearly online

Music Lover
‎2016-10-21 05:55 PM

For Mac you can go to Applications > Right Click on Spotify, select "Show Package Contects" > Contents > Right Click on Frameworks, select "Show Package Contects" > Contents > Mac OS > Spotify Helper.  You can also search for "helper" right after showing Spotify package contents.  Make sure you select "Search Spotify" rather than "Search Mac OS" right next to the search bar.  :)

Screen Shot 2016-10-21 at 9.54.33 AM.png
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