Stuck in Offline Mode ?

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Stuck in Offline Mode ?

Concert Regular
‎2012-04-11 08:22 AM

Upon launching Spotify this morning, it went straight to Offline and I cannot even play my marked for offline tracks?

 

Re-launching the app has the same effect, just tried the same on my Android and that will not go into online but will play the marked as offline tracks.

 

Is this the same problem that occurred a week or so ago?

5 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Stuck in Offline Mode ?

Music Lover
‎2012-04-11 08:33 AM
Just tried again and all working now.

Re: Stuck in Offline Mode ?

Spotify Legend
‎2012-06-01 04:24 PM

We are very sorry indeed for the inconvenience caused.

 

The problem is at our end. There is nothing that can be done on your own Spotify installation that will have any effect at the moment.

Re: Stuck in Offline Mode ?

Music Lover
‎2012-06-12 01:10 PM

You guys haven't changed your facebook password as of lately? 

 

I was stuck as well in Offline mode for a few (annoying) hours until I realized that I've changed my facebook pw recently (due to purchasing 1Password). So logging out and in helped me (this time).

 

/Dan

Re: Stuck in Offline Mode ?

Music Lover
‎2012-06-12 02:55 PM
dspedersen has the right idea. I changed my linkedin login over the weekend (due to hackers theft of passwords). I think this changed my facebook login due to them all being connected through yahoo. If you look in the top right of the spotify app and instead of your "real name" you see your 9-digit account number, then logout of spotify and log in again. This cleared it up for me.

Re: Stuck in Offline Mode ?

Concert VIP
‎2012-07-25 11:20 PM

Hi,

 

The same thing here. Apparently Spotify is in offline mode but if you go to the menu, the offline mode is not turn on. Anyway,  obviously it is in offline mode. I cannot listen to online songs or playlists. It is working on my Android but the aplication is not working on my laptop. 

 

I do not have a firewall and I already re-installed Spotify a few times, following Spotify website instrucctions, but none of this is working. I am a Spotify Premium member and I cannot listen to anything but offline playlists... Please, anyone can help me (all of us experimenting this problem)?

 

Thanks

128 Replies

Re: Stuck in Offline Mode ?

Music Lover
‎2012-04-11 08:31 AM

I'm having the same issue.  I've restarted Spotify several times and rebooted my laptop but no change.

I even went as far as changing my password online as suggested in one of the previous forums.  I can log in to the Spotify app using my old password but in offline mode.  Using my new password it won't log in at all.

Re: Stuck in Offline Mode ?

Moderator
‎2012-04-11 08:32 AM
Looks like there's some server issues right now, it should be fixed very soon though. Check the status Twitter in my signature for updates.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Stuck in Offline Mode ?

Music Lover
‎2012-04-11 08:33 AM
Just tried again and all working now.

Re: Stuck in Offline Mode ?

Moderator
‎2012-04-11 08:47 AM
Word is the servers are back up again, so everything should be good. Thanks for bearing with us.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Stuck in Offline Mode ?

Music Fan
‎2012-05-16 05:33 PM

I've still got problems with mine being stuck in offline mode. I have upgraded/installed the newest version of it logged out and bck in rebooted my mac etc. short of uninstalling it and re-installing it, which I'd prefer not to have to do, I can't listen to anything other then my own libary - which I have iTunes for. Any advice?

Re: Stuck in Offline Mode ?

Concert Regular
‎2012-05-17 04:35 PM

Same here, stuck in offline mode on my Mac.  I restarted the app, my computer and did a fresh reinstall to no avail.

Re: Stuck in Offline Mode ?

Music Fan
‎2012-05-18 05:00 PM

Also stuck in offline mode on my Mac.

Spotify version is 0.8.3.222

Re: Stuck in Offline Mode ?

Music Lover
‎2012-05-19 01:48 AM

I only use the desktop client every two weeks or so because i mostly use my iphone. i have to reinstall spotify every freaking time i want to use it on my mac.

Re: Stuck in Offline Mode ?

Concert VIP
‎2012-05-31 03:10 PM

I've been stuck in offline mode for days now. Unbelievable ineptitude. Customer service is lame. I'm paying for no music?

 

 

 

 

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