There is a problem with your sound card. Spotify can't play music.

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There is a problem with your sound card. Spotify can't play music.

Festival Fanatic
‎2012-07-16 06:34 PM

I normally run Spotify through my laptop speakers into an external set of computer speakers or headphones.  It sounds pretty good, but works GREAT!  Today I was listening to Spotify in the same place where I DJ at, and my exteral soundcard (A Vestax VCI-300) was lying around.  I plugged in the VCI-300 like I normally do to be able to enjoy some music on my studio monitors. But now Spotify says "There is a problem with your sound card. Spotify can't play music."  Can I not use an external soundcard with Spotify?  I looked for a place to change the default soundcard and didnt see one.  Thanks for any input!

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Re: There is a problem with your sound card. Spotify can't play music.

Music Lover
‎2012-09-09 07:59 PM

On my system the trick was to run Spotify "as administrator".

 

Mark the exe file in 

 

C:\Users\[your user name]\AppData\Roaming\Spotify

 

as run as administrator in the compability tab.

Re: There is a problem with your sound card. Spotify can't play music.

Music Lover
‎2012-09-27 05:04 AM

Here is how I fixed the problem with my Dell laptop:

 

Go to Control Panel and navigate your way to Device Manager.

 

Expand Sound, Video and game controllers.

 

My problem was with the IDT High Definition Audio CODEC.  (Yours may be another device name.)  Even though the driver was up to date and the card works fine for other things (such as pandora), I had to unistall the device.

 

Right click your device and click Uninstall.  Click OK when it asks you if you are sure.

 

Now right click on the Sound, video and game controllers label and click 'scan for hardware changes'.  It should detect your hardware and automatically install the drivers.

 

If you have trouble re-installing your drivers, go to your computer manufacturers website and download the drivers and install them that way.

 

 

Re: There is a problem with your sound card. Spotify can't play music.

Edited
Music Lover
‎2012-09-28 10:05 PM

As pointed out by fiffy below it needs to be run as Administrator with default settings.

 

Another way is to change the permissions:

 

To change this go to Start and type %appdata% 

 

Press enter.

 

Go into the Spotify folder then right click spotify then click properties->security

 

Now Click Edit then Add. Type in Users and then click Check Names it should change your text to (pc name)\Users.

 

Click OK and then apply the change.

 

Hope this helps.

 

Re: There is a problem with your sound card. Spotify can't play music.

Concert VIP
‎2012-10-05 12:10 PM

I had the same problem, so I uninstalled the Spotify program through the control panel (Programs - Uninstall a program), then I went to the spotify.com website, and downloaded the program again just like I originally did.  It prompted me to sign in, which I did with my original login ID and password, and now everything works fine.  This was all fairly easy and quick.  All my folders / playlists and songs were all there, so I suppose I’ve solved my problem.  By the way, the problem originated when I began to experiment with my Realtek HD Audio Manager.  I don’t know what I did wrong, if anything – maybe Spotify just got confused.

Re: There is a problem with your sound card. Spotify can't play music.

Music Lover
‎2013-01-17 12:39 PM

This is how I've sorted mine, by disabling parts of the sound card. So this is a Spotify problem.

 

I've only bothered to fix this because I've just got a new PC and was already a paying subscriber. 

 

I can imagine anyone else who wasn't already paying would just find a better streaming service. 

 

Any chance of a reply from the Spotify Technical Team?

Re: There is a problem with your sound card. Spotify can't play music.

Music Lover
‎2013-09-17 06:54 PM

Hi !

 

i got a problem with my spotify. its says that i got a problem with my soundcard, and cant listen to music.. how to i fix this? 

Re: There is a problem with your sound card. Spotify can't play music.

Edited
Music Lover
‎2014-07-16 06:01 PM

Error message: " There is a problem with your sound card. Spotify can't play music."

System: Windows 7 Ultimate installed in a Bootcamp partition on a MacBook air Mid 2013

 

Solution:

Just run Spotify as Administrator and the problem was solved!!

Re: There is a problem with your sound card. Spotify can't play music.

Music Lover
‎2015-03-31 11:45 PM

The only thing that worked for me (tried everything from unstalling to updating everything, even the BIOS, just in case :P ) was going to Control Panel-Sounds and roll back the "enhancements" of IDT audio (hope you understand it, my Windows is in Spanish). As soon as I did that, Spotify worked perfectly fine. ;)

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Re: There is a problem with your sound card. Spotify can't play music.

Moderator
Moderator
‎2012-07-16 07:50 PM
Have you had a look for any Windows updates at all?
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Re: There is a problem with your sound card. Spotify can't play music.

Festival Fanatic
‎2012-07-16 08:43 PM

Windows updates are up to date. 

Re: There is a problem with your sound card. Spotify can't play music.

Edited
Music Lover
‎2012-07-16 09:58 PM

I've got the same problem.
My studio machine is Win7/64 with a MOTU 828 and spotify gives the same error message.
Does the software not work with devices that have ASIO drivers?
Shouldn't it work with any audio device that has working audio drivers?
Does it require a non-standard sample rate or bit depth?.. (that isn't 16/44.1k or 16/48k (or even 24bit)
It'd be nice to know if there are any requirements of the audio libraries (open source components etc) that stop it working with specific devices.
At work it runs fine on my linux desktop ;)
 

Re: There is a problem with your sound card. Spotify can't play music.

Spotify Legend
‎2012-07-17 06:45 AM
Hello.

I have used Spotify with a USB Audio Interface in the past, seemed to work just fine. Is your sound card / audio interface set to be the default audio device on your computer?
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Re: There is a problem with your sound card. Spotify can't play music.

Festival Fanatic
‎2012-07-17 08:44 AM

Yup it is the default in windows

Re: There is a problem with your sound card. Spotify can't play music.

Concert Regular
‎2012-08-26 09:29 AM

hi, I have the same problem, did you find out how to fix it? thanks

Re: There is a problem with your sound card. Spotify can't play music.

Concert Regular
‎2012-08-26 09:30 AM

hi, did you find the solution? I have the same problem, and cant find out what to do! thanks!

Re: There is a problem with your sound card. Spotify can't play music.

Music Fan
‎2012-09-06 02:00 PM

Can anyone tell me how to fix this?  I run spotify in my labtop hooked up to external speakers.

Re: There is a problem with your sound card. Spotify can't play music.

Music Lover
‎2012-09-09 07:59 PM

On my system the trick was to run Spotify "as administrator".

 

Mark the exe file in 

 

C:\Users\[your user name]\AppData\Roaming\Spotify

 

as run as administrator in the compability tab.

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