I normally run Spotify through my laptop speakers into an external set of computer speakers or headphones. It sounds pretty good, but works GREAT! Today I was listening to Spotify in the same place where I DJ at, and my exteral soundcard (A Vestax VCI-300) was lying around. I plugged in the VCI-300 like I normally do to be able to enjoy some music on my studio monitors. But now Spotify says "There is a problem with your sound card. Spotify can't play music." Can I not use an external soundcard with Spotify? I looked for a place to change the default soundcard and didnt see one. Thanks for any input!
Solved! Go to Solution.
On my system the trick was to run Spotify "as administrator".
Mark the exe file in
C:\Users\[your user name]\AppData\Roaming\Spotify
as run as administrator in the compability tab.
Here is how I fixed the problem with my Dell laptop:
Go to Control Panel and navigate your way to Device Manager.
Expand Sound, Video and game controllers.
My problem was with the IDT High Definition Audio CODEC. (Yours may be another device name.) Even though the driver was up to date and the card works fine for other things (such as pandora), I had to unistall the device.
Right click your device and click Uninstall. Click OK when it asks you if you are sure.
Now right click on the Sound, video and game controllers label and click 'scan for hardware changes'. It should detect your hardware and automatically install the drivers.
If you have trouble re-installing your drivers, go to your computer manufacturers website and download the drivers and install them that way.
As pointed out by fiffy below it needs to be run as Administrator with default settings.
Another way is to change the permissions:
To change this go to Start and type %appdata%
Go into the Spotify folder then right click spotify then click properties->security
Now Click Edit then Add. Type in Users and then click Check Names it should change your text to (pc name)\Users.
Click OK and then apply the change.
Hope this helps.
I had the same problem, so I uninstalled the Spotify program through the control panel (Programs - Uninstall a program), then I went to the spotify.com website, and downloaded the program again just like I originally did. It prompted me to sign in, which I did with my original login ID and password, and now everything works fine. This was all fairly easy and quick. All my folders / playlists and songs were all there, so I suppose I’ve solved my problem. By the way, the problem originated when I began to experiment with my Realtek HD Audio Manager. I don’t know what I did wrong, if anything – maybe Spotify just got confused.
This is how I've sorted mine, by disabling parts of the sound card. So this is a Spotify problem.
I've only bothered to fix this because I've just got a new PC and was already a paying subscriber.
I can imagine anyone else who wasn't already paying would just find a better streaming service.
Any chance of a reply from the Spotify Technical Team?
Error message: " There is a problem with your sound card. Spotify can't play music."
System: Windows 7 Ultimate installed in a Bootcamp partition on a MacBook air Mid 2013
Just run Spotify as Administrator and the problem was solved!!
The only thing that worked for me (tried everything from unstalling to updating everything, even the BIOS, just in case :P ) was going to Control Panel-Sounds and roll back the "enhancements" of IDT audio (hope you understand it, my Windows is in Spanish). As soon as I did that, Spotify worked perfectly fine. ;)