Unable to install: error code 53

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Unable to install: error code 53

Concert Regular

Hi

 

My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to install. I get this error message:

 

---------------------------
Spotify Installer
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The installer encountered an unknown error.

(Error code: 53)
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Retry Cancel
---------------------------

 

I tried hitting Retry a couple of times. It downloads the installer again and after a few moments I get the same error message again. I couldn't find anything on this error code on Google or Spotify FAQ/forums.

 

What do I do to make it work?

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Accepted Solutions

Re: Unable to install: error code 53

Concert Regular

Figured out the problem.

 

Spotify installer unpacked itself to my Appdata-directory and tried to start itself there... Notice a pattern? Anyway, I again moved the files to where I can execute them and it now works okay.

 

Hope this helps people who are experiencing similar error code 53 and 17 problems.

Re: Unable to install: error code 53

Gig Goer

Not sure if people are still dealing with this issue, but here is a REAL EASY fix for the error for Windows 7 Machines. 

 

1) Run the installer normally. The install will fail with the 'Error Code 53' - That's alright.

2) Click START and, in the search bar, type 'show hidden files'.

3) In the results, click on 'Show hidden files and folders' - This will opena  window. Verify that the 'Show hidden files' option is selected.

4) Navigate to:C:\Users\<USERNAME>\AppData\Roaming and locate the newly created Spotify folder.

5) Right click the Spotify Folder and select the 'Cut' option.

6) Back out to C:\Users\<USERNAME> and paste the Spotify folder there.

7) Open the Spotify folder and locate the 'Spotify Launcher'. 

 

You can launch Spotify from this location and it works fine, (I have it running now, in fact). You may return to this location to start the app, or right click the Spotify Launcher --> Send to --> Desktop and crfeate a desktop shortcut.

 

Cheers!

Re: Unable to install: error code 53

Gig Goer

Wolfesbain wrote:

Not sure if people are still dealing with this issue, but here is a REAL EASY fix for the error for Windows 7 Machines. 

 

1) Run the installer normally. The install will fail with the 'Error Code 53' - That's alright.

2) Click START and, in the search bar, type 'show hidden files'.

3) In the results, click on 'Show hidden files and folders' - This will open a  window. Verify that the 'Show hidden files' option is selected.

4) Navigate to:C:\Users\<USERNAME>\AppData\Roaming and locate the newly created Spotify folder.

5) Right click the Spotify Folder and select the 'Cut' option.

6) Back out to C:\Users\<USERNAME> and paste the Spotify folder there.

7) Open the Spotify folder and locate the 'Spotify Launcher'. 

 

You can launch Spotify from this location and it works fine, (I have it running now, in fact). You may return to this location to start the app, or right click the Spotify Launcher --> Send to --> Desktop and create a desktop shortcut.

 

Cheers!


  I need to clarify something since I have received some responses about this solution not working.

  Try using this method with just the regular spotify installer first. If that fails, then you will need to download the full application.

  You can check here for the full installation:

 

offline installer: http://download.spotify.com/SpotifyFullSetup.exe

 

  Download the full installation and then run that from your download location. The full installation will load in the same default locations as when running the online installer. Once you have downloaded the full setup application, just follow the instructions above, same as before.

Re: Unable to install: error code 53

Edited
Music Lover

@jmholla:

 

1) Locate the Spotify directory in C:\Users\<USERNAME>\AppData\Roaming

2) Select, then cut the folder (ctrl-x)

3) Back up to C:\Users\<USERNAME>

4) Paste the Spotfiy folder (ctrl-v) there

5) Open the Spotify folder and run spotify.exe

94 Replies

Re: Unable to install: error code 53

Concert Regular

Well, I figured out the problem just moments after posting for help here. Error code 53 means it's unable to start the installer. Our group policy here at work prohibits users to execute programs from any others directories than a few pre-selected ones. Anyway, I moved the installer EXE from the Appdata-directory to a directory I'm able to execute from and now I get a different error code, 17. "Unable to start Spotify". Maybe it's trying to install in Program Files which is blocked. Is there a command-line argument I can use to specify a custom installation directory?

Re: Unable to install: error code 53

Concert Regular

Figured out the problem.

 

Spotify installer unpacked itself to my Appdata-directory and tried to start itself there... Notice a pattern? Anyway, I again moved the files to where I can execute them and it now works okay.

 

Hope this helps people who are experiencing similar error code 53 and 17 problems.

Re: Unable to install: error code 53

Gig Goer

how did you manage to move them. i cannot even find it after downloading it.  but i also get the error 17 all the time

Re: Unable to install: error code 53

Gig Goer

OK problem solved... Needed to run a comparability test^^

Re: Unable to install: error code 53

Concert VIP

Can you please explain what that means? I am having the same problems you were. Thanks

Re: Unable to install: error code 53

Community Legend

vpspotify wrote:

Can you please explain what that means? I am having the same problems you were. Thanks


Does using the installer package below help at all?:

http://download.spotify.com/Spotify%20Installer.exe

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unable to install: error code 53

Concert VIP

Thanks for the response Peter,  your installer package leads me to error code 17.

 

If it helps at all, the background for my problem.  Randomly yesterday Spotify stopped opening properly and said "blocked by group policy". Google searches have not come up with much.  So I figured I would delete Spotify and reinstall.  That's when I started running into the error codes 53 or 17 depending on how I try to install it.  I have been trying to look into ways to adjust the group policy settings, but am a little lost.  It is a company computer but I just checked a co-worker's and he can still open and run Spotify.

 

Thanks again for trying to help!

 

PS I had also recently downloaded AdBlocker Plus and wasn't sure if that was interferring with Spotify somehow even though I paid for premium. I have gotten rid of ABP and it still didn't help.

Re: Unable to install: error code 53

Community Legend

Does installing in Windows Safe Mode make any difference? 

Instructions here

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Unable to install: error code 53

Music Fan

Hi All,


I found this thread when I ran into a similar problem here.  I'm a network admin for a college, and one of my users is having problems with Spotify.  I had downloaded the installer myself so I could install it on my PC and got the Error 53, then googled and found this thread.

 

My guess is that the reason that a domain policy suddenly popped up preventing running programs that are in AppData (like the Spotify installer, and even, apparently, Spotify itself)  is that we network admins have started using that policy to prevent the Cryptolocker virus from infecting our network machines.  There's quite a writeup about it here and here . I just put a policy for it in place yesterday, and I've already had a call about it this morning.

 

I don't know why Spotify chose to run the downloaded installer from AppData instead of using a Temp directory like most every other program in existence, but that's what's going on.  Perhaps if this becomes a big enough problem, they'll change how their installer works.

 

 

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