Won't connect to wifi or Reinstall

[robynt]

Since my windows laptop has updated, Spotify kept saying it was Offline whilst connected to wifi. Uninstalled Spotify but will now no longer download - no idea why. It won't even let me use the webplayer as it is saying I need to download a programme that is already on the laptop. Considering I pay for this service it would be great if anyone had any advice on how to get it re-installed and working again. Thanks.

[Dreadlord]

Hey @robynt,

Welcome to Spotify Community!

1. For the webplayer issue you can fix it by enabling flash player in chrome:
   1. Open up chrome
   2. Navigate to chrome://plugins.
   3. Make sure Adobe Flash is enabled and "Always allowed to run".
2. For the Desktop issue, try starting Spotify from CMD with the following command:

   %appdata%/Spotify/Spotify.exe --ap=sto3-accesspoint-a22.ap.spotify.com

and let me know if it works : )

[robynt]

This worked an absolute treat for the webplayer! Sadly even using the command prompt it's still "waiting to connect" and showing as offline 😞 Thanks very much for your help!

[Dreadlord]

Hey @robynt,

For the second issue Spotify is looking into it and it should be resolved soon. : )