Your country does not match the one set in your profile.

[864today]

I am getting the message "Your country does not match the one set in your profile." even though I haven't gone anywhere from where I set my profile.

Any geolocators I can find online point to me being in the United States, and I am unable to change my country on the Spotify website to anything but the US.

I do use a VPN for other reasons, but if both me and the VPN are located in the US, this shouldn't be a problem right?

I only get this when using the Windows client.

Thanks.

[MichaelJerzak]

have you tried reinstalling the Client?

[864today]

I have tried that, no luck.

[MichaelJerzak]

have you checked under your Account settings to see if anything has changed there/

[864today]

My account settings definitely have USA listed as my country.

[TracyFish]

i hv the exact problem which in HK. Then i found that the browser it poped up was logged in as my Facebook account. And you have to log out the current login then re-login as your spotify id. Hope this is the answer for you.

[864today]

Thanks, but I never linked up my Facebook to Spotify, I always try to keep my social networking separate.

[Peter__ · Accepted solution]

Do you get the same error using the web player?: https://play.spotify.com/

Is also worth trying to sign in on another computer and see if that makes any difference. 

Peter

[864today · Accepted solution]

Excellent, thank you so much.

The web player worked and reset my timer, so I was able to access the Windows app again.

Thanks again!

[hregaya]

Thanks login in through the web client resolves the problem on the Win app

[cvivas]

Hello everyone. I have the same error (using Mac). I reinstalled client but the error persists. I have tried online player but I get endless loader.

On my profile page (overview) my country listed is Chile but on my profile (edit country) it shows Spain. I have tried to change to Chile and to Spain to see if it makes any difference but nothing.

Any ideas? email for tech support from Spotify?

Thanks 

[Peter__]

Which country does your IP address locate to?
http://www.maxmind.com/en/locate_my_ip

[BartVerhagen]

I've created a Spotify account with my Facebook account. It says: Your country does not match the one set in your profile.

But when I try to login into the webplayer of Spotify I can't login with my Facebook account.

Onto my mobile device I can't login as well. I have tried to change the language in Facebook as I'm original a Dutchmen located in the UK.

My account was created in the UK, so I don't get it. What can be the problem?

Many thanks in advance!

[OviiiOne]

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[jivankaur]

logging into web player did the trick for me...thanks a lot!

[anoobyguy]

Help i have tried the internet version too if i try to set my country it only says usa but i live in estonia. PLEASE help me i live in estonia please i beg you

[22bx6mijdgtkwh]

Thx, I got the same problem. And your solution definitely worked it out.

[delonge]

No. I dont want to sign in with the web player. I want to use the program. So wanna fix that?

[madhubmadhu]

Thank You! This worked for me.

[SaqibHussain]

You can try the method mentioned on this website: http://devicebio.com/your-country-does-not-match-the-one-set-in-your-profile-spotify/