Forgotten email

[chandler_447]

I set up a premium spotify account for a business in October.  We recently got logged out of it and now can't remember which email address was used to set it up.  I have tried both of me email addresses but they are both personal spotify accounts, not the business one.  I have tried the work email address but that doesn't have an active spotify account.  I don't have any other email addresses so I am confused.  It may have been set up using a colleague's email address but I can't remember.  We are still being charged for premium, is there any way of finding out which email address was used to set up the account?

[Soundofus]

Hello there and welcome to the community 🙂

The best you have to do is to contact support so they can help you.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.