Playlist is not complete on Desktop

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Playlist is not complete on Desktop

Visitor

Plan

Premium

Country

Brazil

Device

Desktop

Operating System

Linux elementaryOS 5

 

My Question or Issue

Almost half of my is missing in the desktop app, i already tried everything (reinstall, close and open) but the result is the same

 

Desktop app has 46 songs on my playlist x Mobile or web app has 87 songs on the same playlist

 

Screenshot from 2020-03-20 12-25-55.pngMy playlist on desktop app

 

 

Screenshot from 2020-03-20 12-26-05.png

 

 

 

My playlist on web app (same on mobile)

 

1 Reply
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Re: Playlist is not complete on Desktop

Moderator
Moderator

Hey there @joaodezembro

 

Thanks for reaching out to the Community about this. 
 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's playback features.

 

Give your device a quick restart as well before you open the newly installed app.

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

Hope this helps. Let us know how it goes. 

IvanModerator
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