Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Several accounts showing up when friends want to send me music

Several accounts showing up when friends want to send me music

When some of my spotify friends try to send me music my user appears two times. I only have one account, but when sending the music if appears on facebook not in my inbox.

 

How come?

 

/Hasse

Reply
1 Reply

It sounds like you have a duplicate account lurking in the system, they happen sometimes annoyingly.

 

If you get in touch with the support team directly using the online contact form they should be able to remove the extra ones for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts