Starting today 17 may 2023 I can't login in the app, it says "This app is restricted to Premium User

[cjohansson]

Plan

Premium

Country

Sweden

Device

Desktop

Operating System

Ubuntu 22.04.2 LTS

Version

1.2.11.916.geb595a67

My Question or Issue

I have a paid family premium plan and the Linux app has been working for years, it stopped working today, I have no issues with payment

The error says: "The app is restricted to Premium users only. (Error code: 409)

I tried to contact support but there seems to be none, therefore I created this community post. I will cancel my account if you don't fix this issue soon, I see no point of paying for a service that does not work on Linux Desktop

[kevingal]

Same problem here on Linux Mint. This sucks.

[sillywalks]

Same problem here on Ubunt 22.04 - upgrading from 1.1.55.498 to 1.2.8.923 via `apt-get` solved the problem

[ManMachine]

Still broken...

[FawnDasher]

I'm running Mint (no clue what flavor.)  Finally worked when I installed the latest version via flatpak command line.  It's a new install not an upgrade, so you'll have 2 versions.  It's also the new and downgraded UI, but it works.

https://flathub.org/apps/com.spotify.Client

[dancody]

Same here, on Debian 12

[ManMachine]

still broken...

[ManMachine]

I got really tired of the limited webplayer so I took the plunge and let it upgrade to the latest repo version.   However in doing so it exposed a login bug where starting spotify once works, but when restarting it later you will get a completely black window.   See here (with workraound): https://community.spotify.com/t5/Desktop-Linux/spotify-not-starting/td-p/5603801

[samtheprogram]

This this this. I'm trying to use one of my older devices, and it doesn't work. I'm a paying customer and I'm getting the error that the client is only available for Premium members. (Note: this worked fine in April, although with some broken features, which I'm fine with -- I'm obviously on an older version and things will break).

We are aware we are on older devices, just let us paying customers log in... so infuriating that several of my devices cannot play music whatsoever (instead of just _some_ features not working) because someone decided to prevent logins on older clients entirely.

[ktyy1s43-_u2]

I have spotify premium but when i try logging in on my mac laptop it says " this app is restricted to premium users only. error code accesspoint:22