Tour Dates appearing and then vanishing from artist page

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Tour Dates appearing and then vanishing from artist page

Spam101
Music Fan

Device: N/A

 

Operating System Version:

N/A

 

Spotify Version:

1.0.20.101.ge6957e14

 

Description

I have a problem that I have tried to bring to the attention of the devs multiple times via email to no avail. Nobody will acknowledge this issue.

 

A matter of months ago I fimiliared myself with the features spotify makes available to artists.

 

I have easily got our offers to show on spotify. With some difficulty, I finally managed to get you to change our default artist image, though you've still failed to upload our perfectly sized banner image after 2 attempts.

 

The problem I'm here to discuss however is the songkick "On Tour" integration. I have our shows listed on our tourbox site.

 

What appears to happen is a few days after each show has been input into tourbox, they appear on our spotify profile as you would expect. Then usually in the space of 24 hours, they vanish.

 

I have observed this with almost every batch of shows I have entered into the system.

 

I have contacted songkick and spotify artist services multiple times on the matter and while songkick have had some temporary success when refreshing our listings. They've yet to present me with a lasting solution.

 

As you'll observe, we currently have shows listed on songkick that have been up there for a month or so, they do not appear on our Spotify profile at all. Please help us fix this as it's an excellent feature that is highly beneficial.

 

Artist URI: spotify:artist:0excECam2066DR1StxQd2p

 

Songkick profile: artists/7278014-lost-atlanta

 

Workaround:

N/A

 

Additional information:

N/A

 

12 Replies

Re: Tour Dates appearing and then vanishing from artist page

Rock Star 7
Rock Star 7

Hey @Spam101,

 

It seems like SongKick is already looking into this at the moment. I assume you guys reached out to the team using this page?

MauriceMVRock Star 7
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Re: Tour Dates appearing and then vanishing from artist page

Spam101
Music Fan
Yes I've used this site. I've sent a email to everywhere I could find

Re: Tour Dates appearing and then vanishing from artist page

Rock Star 7
Rock Star 7

How long ago did you get in touch with our Artists team? Keep in mind, for artists it can take up to a max of four weeks before they reply.

MauriceMVRock Star 7
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Re: Tour Dates appearing and then vanishing from artist page

Spam101
Music Fan
About 2 months ago. I've had replies from all the departments I've
contacted. I've had no fruitful solution though, i was passed round
different departments until I got what looked like a fix from the songkick
side.

They all appeared and the exact same thing happened again, they disappeared.

I let them know about this and I don't think I'd had a reply since, hence
why I decided to post here to make people more aware of the problem. I
doubt it's exclusive to us.

Re: Tour Dates appearing and then vanishing from artist page

Rock Star 7
Rock Star 7

I escalated your issue and after going back and forth, we decided that it's best for you to try and use the normal contact form and explain your situation, maybe even link them this thread. They normally respond within 48 hours. The contact form.


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply).

MauriceMVRock Star 7
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Re: Tour Dates appearing and then vanishing from artist page

Spam101
Music Fan
I have done this at least twice

Re: Tour Dates appearing and then vanishing from artist page

Rock Star 7
Rock Star 7

Can you provide the 8 digit case # please?

MauriceMVRock Star 7
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Re: Tour Dates appearing and then vanishing from artist page

Spam101
Music Fan

 Okay I have some case numbers: # 00022301 - # 00023078

 

here are the emails I have contacted and infromed them about my issue.


spotifysupport@songkick.com

artistsupport@songkick.com

artists@spotify.com

 

And I have submitted my issue via the form on this site spotifyartists (DOT) com/contact-us/

 

I would contact one company and they'd place the blame on the other and tell me to contact them again.

 

 

As you can see I've been telling you since October that this is an issue.

Re: Tour Dates appearing and then vanishing from artist page

Rock Star 7
Rock Star 7

Could you just check if you are located near where your upcoming gigs are?

The listings are geo targeted so your current location might have an affect.

MauriceMVRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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