[Troubleshooting] Linux Spotify

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[Troubleshooting] Linux Spotify

Dreadlord
Community Legend

Having trouble with Spotify on your Desktop app? Here’s what to try first.

  • Search the Community

Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.

  • Basic troubleshooting

Go through these steps one at a time. They can help you solve most issues on your own.


1. Clear Spotify cache
killall spotify
rm -rf $HOME/.cache/spotify/Storage

2 Check this thread for troubleshooting connection issues.

3 Ask a friend or family member to sign into Spotify on your Desktop. See if the issue is persisting on their account too. If yes, the issue is the device and can likely be solved with more troubleshooting.
4. Change settings within the app: Sync quality, Stream Quality, Gapless Playback, Crossfade. See if a different combination of these settings makes a difference.


  • Advanced troubleshooting 

1. Is spotify starting normally?

spotify

1. Can you play a sound?

aplay /usr/share/sounds/alsa/Front_Center.wav

2. Is the system recognizing your sound card?

aplay -l

3. Is Spotify running on prefered sound card? Change between sound cards in gnome/unity control center.

unity-control-center sound
gnome-control-center sound

 

4. Nothing works so far? Report your issue!

spotify >$HOME/spotify-dump.txt 2>&1

   or

 

strace spotify > $HOME/spotify-dump 2>&1
  • Report your issue

We’ll need as much information as you can provide. So filling in this template is helpful:


=== START OF TEMPLATE ===

  1. Your device and operating system:
  2. Type of Spotify account you have (Free/ Premium):
  3. The app version of Spotify you’re using:
  4. Brief description of the issue:
  5. Steps to reproduce the issue:

 

  • First I did this
  • Then I did that
  • I also did this

6. Attach the spotify-dump.txt ( $HOME/spotify-dump.txt ) from Advanced troubleshooting 4.

=== END OF TEMPLATE ===

 

Known issues : 

 

Error while loading shared libraries: libgcrypt.so.11 - fix debian / fix ubuntu.

Spotify on Linux doesn't play local mp3 files - fix.

 

Tips :

Add Spotify's testing repository:

echo deb http://repository.spotify.com testing non-free | sudo tee /etc/apt/sources.list.d/spotify.list

Install Spotify 0.9.17

sudo apt-get install spotify-client-0.9.17

  

Some information and template is taken from here.

Linux is not officialy supported by Spotify.

 

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12 ACCEPTED SOLUTIONS
Solution!

Dreadlord
Community Legend

Hey @corvusd,

 

Can you upgrade your client to 1.19 and see if the issue persists?

Link to the package can be found here.

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Solution!

Dreadlord
Community Legend

Hey @corvusd,

 

This package is part of the testing repository, so some things may still not work and come up with later patches.

Here is how to add the testing repo:

 

echo deb http://repository.spotify.com testing non-free | sudo tee /etc/apt/sources.list.d/spotify.list

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Solution!

Dreadlord
Community Legend

Hello everyone,

 

Just a quick heads up that you can still install the old version ( 0.9.17 ) of Spotify via the repository if the 1.24 client is not working well for you.

 

 

sudo apt-get install spotify-client-0.9.17

Hope this helps!

 

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Solution!

osornios
Rock Star 24
Rock Star 24

@vazerick I'd recommend downgrading to a previous version, until they iron out some stuff in the current version. I'm using 0.9.11.27 and feels much better with Cinnamon.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

ramedeiros
Regular

Hi, I have installed ubuntu-restricted-extras, ffmpeg, libavcodec, livavutil, libavformat, zenity but doesn't work.

 

😕

 

  1. Your device and operating system: Intel® Core™ i3 CPU M 330 @ 2.13GHz × 4, 4GB, 64bit, Ubuntu 16.04 LTS
  2. Type of Spotify account you have (Free/ Premium): Free
  3. The app version of Spotify you’re using: 1.0.28.89.gf959d4ce
  4. Brief description of the issue: Local files do not play on Ubuntu 16.04

Spotify finds the songs, but don't play and close the app. 

 

 

=======================================================

Solved after read this post: https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Can-t-play-local-files-with-current-...

 

So, I decided publish the solution.

 

1º) Install some packs: ubuntu-restricted-extras, ffmpeg, libavcodec, livavutil, libavformat, zenity.

 

sudo apt install ubuntu-restricted-extras ffmpeg libavcodec-extra libavcodec-extra57 libavutil55 libavformat57 zenity -y

New version to packs: libavformat57 libavcodec-extra57 libavcodec-extra libavutil55 

 

 

2º) Download some archives: (I put all in the github repository)

 

--> Download the package: https://github.com/ramedeiros/spotify_libraries/archive/master.zip

 

Or direct from the terminal: 

 

git clone https://github.com/ramedeiros/spotify_libraries.git

3º) Put all the files in to /usr/lib/x86_64-linux-gnu/ with root privileges.

 

cd spotify_libraries
sudo cp lib* /usr/lib/x86_64-linux-gnu/

4º) Execute: ldconfig

 

sudo ldconfig

5º) If show any problem with link, make new links.

 

e.g.: "/sbin/ldconfig.real: /usr/lib/x86_64-linux-gnu/libavutil.so.52 it's not a symbolic link"

So, execute command:

 

sudo ln -frs /usr/lib/x86_64-linux-gnu/libavutil.so.52.6.100 /usr/lib/x86_64-linux-gnu/libavutil.so.52
sudo ln -frs /usr/lib/x86_64-linux-gnu/libavformat.so.54.36.100 /usr/lib/x86_64-linux-gnu/libavformat.so.54
sudo ln -frs /usr/lib/x86_64-linux-gnu/libavcodec.so.54.71.100 /usr/lib/x86_64-linux-gnu/libavcodec.so.54

 

And so on...

 

 Original link: https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Linux-Local-files-do-not-play-on-Ubu...

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Solution!

jooon
Spotify
Spotify

@eiGhee4j wrote:

I just updated to 1.0.32.94.g8a839395 and scrolling has become extremely sluggish and I also get screen tearing while scrolling. I believe this is related to smooth scrolling which was shipped in chromium recently but which can be disabled there. Can you please provide an option to disable smooth scrolling in Spotify?


Very likely related.

 

Some of the chromium options are available in Spotify as well, but since there is no chrome://flags/ page you have to set it from the command line.

 

spotify --disable-smooth-scrolling

 

It is unlikely that this will become a toggle in the settings menu.

 

View solution in original post

Solution!

jooon
Spotify
Spotify

@corvusd wrote:

This important linux website is inform that spotify support is end.
http://www.omgubuntu.co.uk/2016/08/spotify-web-player-desktop-integration-ubuntu

 

This forum is alive this months back... I can't understand what happens. Is true that situation of the not support? 


Spotify has never supported the Linux client, so support for it has not ended, but it has also never started. For a long time, the Linux advice was "Run the Windows client with Wine". A few years ago, the native Linux client was released. It shared a lot of code with the Windows/Mac client. Last year, a new version of the native Linux client was released. It shares almost all code with the Windows/Mac client.

 

I think that the word support means different things for different people. What I mean with Linux client not supported is:

 

  1. The customer service team at Spotify does not answer Linux desktop related questions. The customer service team is the one building the FAQ at https://support.spotify.com and they are answering questions at https://twitter.com/spotifycares and https://www.facebook.com/SpotifyCares/ and here on the community forum.
  2. A new feature that breaks the Linux client, will not hold back Windows/Mac release.
  3. There is not a team of developers focusing only on the Linux related features of client.

@we do however have a few dedicated helpers here in the forum, thanks @Dreadlord and all others answering Linux questions! Even asking questions help, because it will usually bring people googling for the same problem here and maybe help them, seeing others with the same problem.

 

If code changes that affect the Linux specific parts, care is taken, not to break it. However, if the Linux client ends up being very buggy, and can't be released at the same time as the Windows/Mac version, there is usually enough attention inside the company to help bring it back on its feet again.

 

I have been working very slowly triaging and fixing bugs and implementing new linux specific features on my hackdays. A hackday is basically one day every other week when you can dig in and work on other things you normally don't work with, to learn new things, help others, and in my case, make that tiny change you always wanted, that never get prioritized enough. I find it quite fun.

 

Spotiweb looks cool! Nice integration with the web player.

 

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Solution!

dowcet
Casual Listener

The value is set for 2 actually... Apparently that means "always active".

I installed SpotiWeb, which worked fine right away, and now the Web Player is working in Firefox again as well. Mysterious, but problem solved I guess.

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Solution!

ndrededu
Regular
Solution!

gvl
Regular

I'm powering off my Lubuntu machine with a physical power button (shutdown -P) and Spotify doesn't save the last volume level setting. iirc the shutdown sequence sends a signal (SIGTERM ?) to all running processes telling them to die and it seems that Spotify doesn't save the volume when it exits afer catching that signal. Anyone knows if there is a signal I can send during shutdown to make Spotify save the volume level before it exits? This machine doesn't have a monitor attached to it, so can't close the app interactively. Perhaps I can add a shutdown hook to close it via the windowing system basically simulating a mouse click. Any other ideas?

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Solution!

jooon
Spotify
Spotify

@mfonville wrote:

The latest version of spotify for Debian/Ubuntu is missing its dependency on libatomic1. If that dependency is not installed, starting Spotify will fail with:

 

spotify: error while loading shared libraries: libatomic.so.1: cannot open shared object file: No such file or directory

Please fix by adding the dependency to the package


Thanks for the report. I quickly tried to push through a new build. It should be fixed in 1.0.64.407.

 

View solution in original post

Solution!

durin
Roadie

The repository information in your /etc/apt/sources.list.d/spotidy.list file isn't correct and the other commands fail because you haven't actually installed the spotify client yet.

 

Check that the /etc/apt/sources.list.d/spotify.list contais the following line

deb http://repository.spotify.com stable non-free

and then run

sudo apt-get update

to update the repository information and then

sudo apt-get install spotify-client

to actually install Spotify.

The complete installation procedure is:

# 1. Add the Spotify repository signing key to be able to verify downloaded packages
sudo apt-key adv --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys BBEBDCB318AD50EC6865090613B00F1FD2C19886

# 2. Add the Spotify repository
echo deb http://repository.spotify.com stable non-free | sudo tee /etc/apt/sources.list.d/spotify.list

# 3. Update list of available packages
sudo apt-get update

# 4. Install Spotify
sudo apt-get install spotify-client

 

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151 Replies

durin
Roadie

wplagges try to delete the .cache/spotify/ folder if that would fix the folowing error.

 

23:17:03.510 E [offline_key_store.cpp:85 ] Offline: failed to load
key stores, error: sync_error_offline_key_store_file_not_found (7007),
path: /home/wladimir/.cache/spotify/Users/wplagges-user/cached

Dreadlord
Community Legend

Hello everyone,

 

Just a heads up that 1.026 is out for Linux.

Link to .deb here.



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bitelaum
Roadie
Any fixes to MPRIS? Changelog?

Dreadlord
Community Legend

Hey @bitelaum,

 

Just tested the basic MPRIS functionality and it's working fine for me. 

I will do some advanced tests tomorrow : ) 

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0815name
Regular

Can get mpris to work in Plasma 5.6.1 I can see it in the dbus list but in Plasma it doesnt show up. VLC works fine.

 

spotify-mpris.png

Dreadlord
Community Legend

Hello @0815name,

 

I have confirmation that we will see MPRIS2 support working with 1.0.27 build that is coming in next few weeks : )

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bitelaum
Roadie

)

Nice 🙂
If you have the chance, try to look to the OS integration too.
In Linux Mint 17.3 Cinnamon I'm having issues with Spotify not showing in the window list (but it's still accessible from alt tab) and also the album covers and media buttons not being integrated in the sound applet (how it supposed/used to work: http://segfault.linuxmint.com/2015/09/cinnamon-2-8-better-sound-applet/ )

Much love from a Linux user!

Dreadlord
Community Legend

Hey @bitelaum,

 

This is known issue with this 1.0.x build. 

At least i was able to listen music for more than 3 hours without getting segmentation fault 😛

I will try to reach out @jooon for some unofficial patch notes : )

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Drarrell
Casual Listener

I tested the 1.0.25.127-2, and I still can't move the playlists in the left plannel. Someone else at the same issue?

azakrezisrac
Regular

OS: Ubuntu 14.04, 64 bit, Unity
Account: Free
Version: 1.0.24.104.g92a22684

Description: since last update the Global menu does not work with Spotify. tray icon also missing.

Reproduction: just run the application.

Dreadlord
Community Legend

Hey @azakrezisrac,

 

These are known issues.

I hope they are going to get fixed really soon. Until then there is not much we can do about it 🙂

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azakrezisrac
Regular

oh okay. i just did not found any reports.

Solution!

Dreadlord
Community Legend

Hello everyone,

 

Just a quick heads up that you can still install the old version ( 0.9.17 ) of Spotify via the repository if the 1.24 client is not working well for you.

 

 

sudo apt-get install spotify-client-0.9.17

Hope this helps!

 

If this solved your issue - Mark it as a solution!
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View solution in original post

Kee_Spees
Music Fan

Thanks for this solution. It worked for me but I removed the latest version first, before installing version 0.9.17

 

I was having the same problems as others. Couldn't minimize to the tray, Spotify doesn't appear in the taskbar when running. At one point I was running 3 instances of spotify each playing it's own music and no way to stop it, except for the KILL command.

mrcpfy
Regular

 

 

 

 

Dreadlord
Community Legend

Hey @mrcpfy,


It's from the stable repository. 

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mrcpfy
Regular

 

0.9.17 doesn't start at all after installed.

Dreadlord
Community Legend

Hey @mrcpfy,

 

Can you start the client from the terminal and let me know the output?

You can check the first post for more advanced troubleshooting steps as well.


: - )

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mrcpfy
Regular

@Dreadlord, no I can not do it.

 

Both

 

 

spotify-client

 

and

 

 

spotify-client-0.9.17

 

comands are not found.

Dreadlord
Community Legend

Hey @mrcpfy,

 

To me it looks like Spotify is not installed on your PC.

Can you give me the output of the following command:

 

dpkg-query -l 'spotify*'

Thank you! : - )

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mrcpfy
Regular

@Dreadlord, it's installed, as you can see.

 

Voluto=U (non noto)/I (installato)/R (rimosso)/P (rimosso totale)/H (in attesa)
| Stato=Non/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(nessuno)/R (reinstallazione richiesta) (Stato,Err: maiuscolo=grave)
||/ Nome                            Versione             Architettura         Descrizione
+++-===============================-====================-====================-====================================================================
un  spotify-client                  <nessuna>            <nessuna>            (nessuna descrizione disponibile)
ii  spotify-client-0.9.17           0.9.17.8.gd06432d.31 amd64                Spotify desktop client
un  spotify-client-gnome-support    <nessuna>            <nessuna>            (nessuna descrizione disponibile)
un  spotify-client-qt               <nessuna>            <nessuna>            (nessuna descrizione disponibile)

 

 

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