These people are hopeless. Here's another email I received after writing back - I'll post the whole lot so you can see it all.
I just wanted to draw your attention to the large amount of dissatisfaction about the new update. Please take a look at this thread [link to this thread].
As a paying customer, I don’t like to feel ripped off. I have started looking into alternatives to Spotify and will cancel my subscription when I find one. That’s not easy for me to do as I love using Spotify when it works.
Please show some acknowledgement that you are listening to your customers.
Thanks for getting in touch. The changes we made to Spotify were essential for the development of the product. We never make changes to Spotify unless totally necessary and/or to make things better in the long run. I appreciate you may not like it not however it may grow on you. Thanks for your understanding!
Dear Spotify I think you misunderstand. I am not complaining merely because I don't like the new look or any such thing. My point, and the concerns of many others, are to do with reduced functionality, This means that somebody on your design team has sat down and decided to remove certain features. Why? As mentioned in my original email, there is a long list of ways in which the new version is worse on the forum. Thanks for listening
Thanks for your feedback on Spotify. We're always looking to improve Spotify with bigger and better features so we do listen to all of the ideas we get. Sadly, we can't get round to adding them all but we do our best to act on the most popular requests. And since we opened up Spotify Apps to third party developers there should be lots more features coming in soon that we're sure people are going to love.
Yeah I'm also looking forward to the "lots more features" which the app developers can hopefully reinstate after they've been taken away.
Maybe that's why it all seems to be going down the drain - all their best programmers are busy elsewhere, desperately trying to improve the artificial intelligence in the program they use for automatically replying to mails.
This update is bad i regerted updating imdiatly my number 1 complaint is the removal of the peopl list and replacing it with an activity list, I dont care what people are listening to at any given moment of the day and if i did i would click on them and look at there profile. what i do care about is anice neat alphbetical list of my firends so i can find them look at there profiles or share music with them. Give me back the people list now!
This update is bad I regretted updating immediately my number 1 complaint is the removal of the people list and replacing it with an activity list, I don't care what people are listening to at any given moment of the day and if I did I would click on them and look at there profile. What I do care about is nice neat alphabetical list of my friends so I can find them look at there profiles or share music with them. Give me back the people list now!
you can do the same trick from Windows on a Mac OSX to block Spotify from Updating.
You just need to do following steps:
Make sure you don't have the new version installed
If you have 0.8.5 installed, go to your ~/Library/-Folder within your user folder (if you can't see it in Finder, enter "open ~/Library/" in Terminal)
Navigate to: /Users/[YourUsername]/Library/Application Support/Spotify
There you need to create 2 Files with read-only permissions: Spotify_new.archive Spotify_new.archive.sig (If the files already exist because Spotify downloaded them previously, just delete them before creating your own files.)
And you're done! You should now be a happy 0.8.5 User :-)
The newest Spotify version crashes on macs 10.5.8 and forces owners to swap OS. No amount of reinstall works after reboot.
Forcing paying customers to change their OS? Seriously?
I am still digging trying to find a client that won't auto-update for the Mac OS X 10.5 people, the link I was given by the Spotify team still appears to be auto-updating but I have escalated that as an issue with them. I will let you know if I get any more information.
Unfortunately, as outlined in this announcement the latest version of Spotify has features which will not run on 10.5