Ads Freezing

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Ads Freezing

arthurmaturo
Casual Listener

 

Plan

Free

Country

 USA

Device

Macbook Air

Operating System

Maverics~Mojave

 

My Question or Issue

 The ads that are being displayed freeze. It freezes the entire app and it doesn't UNfreeze on its own. I have to either click pause/play (sometimes repeatedly), or sometimes I have to force-quit Spotify, or at times I even have to restart my device. Whatismore, it is the vast majority of ads do this. This has been happening for quite some time and is not a result of any recent update. Is anyone else experiencing this glitch? (BTW, on my iPhone6, the ads work and don't freeze, same account)

2 Replies

Re: Ads Freezing

Nico
Community Legend

Hey @arthurmaturo! Welcome to the Spotify Community. ^^

 

That's odd.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

 

Peace

Re: Ads Freezing

roxannebdk
Casual Listener

I have the same problem. Sometimes when ads are supposed to play, they don't and I am not able to listen to the ad or the next song only if I log out or If I quit the app and open it again. I deleted the app, reinstalled it and still happens

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