Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

All music stops after 3 or 5 seconds. "Can't play current song"

All music stops after 3 or 5 seconds. "Can't play current song"

 

Plan

Free

Country

India

Device

MacBook Air 2017 

Operating System

MacOS 10.14.5

 

My Question or Issue

Music suddenly stops and when next song is played, it stops after 3 or 5 seconds and in some time, "Can't play current song " appears. I live in a college.

I have tried the following: 

  • Restart
  • Relaunch
  • Logging in and out. 
  • Clearing Spotify data from ~/Library/Application Support and Caches.
  • Editing hosts file to add Spotify hosts and also removed them.
  • Turned off Hardware Acceleration.
  • Changed my country to India from USA(This was when I was using VPN).

However it works when:

  • I use VPN which uses some US address.
  • I use mobile data hotspot.
  • I use spotify on my iPhone.

Also, this is random behaviour and I cannot reproduce it if asked to.

 

 

 

 

Reply
3 Replies

Hey @aefasdfasdflol.

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

Spoiler
Yea this is happening with me too.

Some songs and albums play but then stop at 5:00. I'm using a MacBook Air Catalina, Premium Subscription, Desktop App.

This behaviour only seems to happen on my Desktop App and Web App.

Hey there @CucumberCat,

 

Thank you for your post here in this thread. We're happy to help.

 

We suggest that you perform a clean reinstall. This will make sure there's no old cache files causing this.

 

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts