All of my playlists have disappeared

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All of my playlists have disappeared

ehertzog
Casual Listener

All of my playlists have disappeared. I logged out. Rebooted. Logged back in. Gone. A year's worth of curating music. Gone. Please help.

4 Replies

ehertzog
Casual Listener

They are still available via the phone app and the web app, just not available on the desktop Mac client.

MattSuda
Rock Star 24
Rock Star 24

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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ehertzog
Casual Listener

I sent them a msg. Thanks.

MattSuda
Rock Star 24
Rock Star 24

If they are not available in the desktop app, try reinstalling Spotify. If that works, you can just tell support that you have fixed it. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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