I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
I also found some articles that might help you with this pop-up you're getting:
1, 2, 3 & 4
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next! 🙂
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Note: I'm not a Spotify employee.