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App Freezes Upon Opening It

App Freezes Upon Opening It

tweefruit

Plan

Premium

Country

US

Device

MacBook Pro

Operating System

macOS Montery 12.3.1 (21E258)

 

As of late, I've been having this recurring issue occur where whenever I would try to open Spotify, it would open a blank dark gray screen and stay there and then when I would go over to check another app, it wont let me go back to Spotify and my only option would be to force quit the app. This has been a recurring issue since last week and the only solution I have found thus far is to completely delete the app (including the folder in application support) and reinstall everything though I need to do this almost every other day now which is quite annoying. 

 

Is anyone else experiencing a similar bug or is it just me? If so, is there anything I can do to fix it without having to completely delete the app. I'd make the switch over to the web browser version but I'd miss my local files and I wouldn't be able to download music which is nice given that my wifi can be very inconsistent at times

Reply
1 Reply

Alex

Hi @tweefruit,

 

Thanks for the post.

 

Can you try switching on/ off the setting called Hardware Acceleration in Settings? If that doesn't work, please try logging in with a different account one the app loads. You can ask a friend/ family member to log in with theirs or create a free account for test purposes.

 

We'll do our best to get to the bottom of this.

AlexModerator
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