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Plan
Premium
Country
USA
Device
Macbook Pro mid 2014
Operating System
iOS 10
My Question or Issue
Using the desktop application, I have a single song playing on repeat. Without warning and in the middle of the song, the player automatically mutes, changes the song (to different songs not even on the playlist, no less!), the shuffle button turns on, and the repeat button switches to "all" instead of "one." It has been doing this repeatedly all of today. I saw a previous suggestion of turning fade on, but this is not helping. Please help!
Solved! Go to Solution.
Hello @del10,
Thank you for reaching out here in the Community!
If it's only happening on this particular device, I'd recommend performing clean reinstall of your Spotify app. It's different than regular reinstallation.
Just find your device in this article and follow the steps provided there.
However, if you see suspicious activity on your Spotify account among different devices:
It's also strongly advised that you change the password for:
Make sure to check this article as well, in order to protect your Spotify account.
If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.
I hope it helps!
Hello @del10,
Thank you for reaching out here in the Community!
If it's only happening on this particular device, I'd recommend performing clean reinstall of your Spotify app. It's different than regular reinstallation.
Just find your device in this article and follow the steps provided there.
However, if you see suspicious activity on your Spotify account among different devices:
It's also strongly advised that you change the password for:
Make sure to check this article as well, in order to protect your Spotify account.
If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.
I hope it helps!
I'm experiencing the same issue
Hi @del10,
Thanks for accepting my answer as solution!
I'm glad it did the trick.
Have a nice day and enjoy your music 🙂
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